
Service Advisor
7 days ago
An Automotive Service Advisor acts as a crucial liaison between customers and the service department in an automotive setting, typically at a dealership or repair shop. Their primary role is to ensure customer satisfaction by effectively communicating service needs, providing estimates, and managing the repair process. Key Responsibilities:
- **Customer Interaction**: Greeting customers, listening to their concerns, and documenting their service requests.
- **Needs Assessment**: Evaluating the vehicle's issues, providing repair recommendations, and explaining the work needed.
- **Estimating Costs**: Developing accurate cost estimates for repairs and maintenance services.
- **Scheduling & Coordination**: Scheduling service appointments and coordinating with technicians.
- **Communication**: Clearly explaining vehicle issues, repair processes, and costs to customers.
- **Service Recommendation**: Recommending necessary services or repairs based on vehicle history and manufacturer guidelines.
- **Order Management**: Creating and managing repair orders, ensuring accuracy and completeness.
- **Follow-up**: Providing follow-up communication with customers during the repair process.
- **Complaint Resolution**: Addressing customer concerns and resolving issues in a timely manner.
- **Sales & Upselling**: Identifying opportunities to upsell additional services or products.
- **Record Keeping**: Maintaining accurate records of service orders, invoices, and customer information.
- **Quality Assurance**: Ensuring the service center meets quality standards and customer satisfaction goals.
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Education**:
- Diploma (preferred)
Work Location: In person
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