Service Advisor

4 days ago


Hyderabad Telangana, India Honda Big wing Topline Full time

An Automotive Service Advisor acts as a crucial liaison between customers and the service department in an automotive setting, typically at a dealership or repair shop. Their primary role is to ensure customer satisfaction by effectively communicating service needs, providing estimates, and managing the repair process. Key Responsibilities:

- **Customer Interaction**: Greeting customers, listening to their concerns, and documenting their service requests.
- **Needs Assessment**: Evaluating the vehicle's issues, providing repair recommendations, and explaining the work needed.
- **Estimating Costs**: Developing accurate cost estimates for repairs and maintenance services.
- **Scheduling & Coordination**: Scheduling service appointments and coordinating with technicians.
- **Communication**: Clearly explaining vehicle issues, repair processes, and costs to customers.
- **Service Recommendation**: Recommending necessary services or repairs based on vehicle history and manufacturer guidelines.
- **Order Management**: Creating and managing repair orders, ensuring accuracy and completeness.
- **Follow-up**: Providing follow-up communication with customers during the repair process.
- **Complaint Resolution**: Addressing customer concerns and resolving issues in a timely manner.
- **Sales & Upselling**: Identifying opportunities to upsell additional services or products.
- **Record Keeping**: Maintaining accurate records of service orders, invoices, and customer information.
- **Quality Assurance**: Ensuring the service center meets quality standards and customer satisfaction goals.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Diploma (preferred)

Work Location: In person


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