Junior Application Support Analyst

7 days ago

Hyderabad, Telangana, India McLaren Strategic Solutions (MSS) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About Us
Next Generation of Technology Consulting

Our approach is built on delivering value by combining our powerful ecosystem of platforms with capital efficient execution.

We bring together deep domain expertise and our strength in technology to help the world's leading businesses build their digital core, optimize operations, accelerate revenue growth and deliver tangible outcomes at speed and scale.

Job Description
Seeking a detail-oriented HRSG ServiceMax Business Support Specialist with a focus on financial processes related to service operations. The role ensures accurate, timely, and compliant financial transactions within ServiceMax, bridging service operations and finance teams.

  • Act as the go-to resource for ServiceMax financial workflows including invoicing, tax handling, and e-Billing compliance. Ensure correct mapping of service activities into billable items within ServiceMax.
  • Support finance teams by validating data accuracy and compliance with tax and e-Billing regulations.
  • Collaborate with accounting teams to streamline invoice generation and revenue recognition processes.
  • Maintain and validate financial data in ServiceMax, ensuring accuracy of contract terms and entitlements.
  • Partner with compliance teams to align billing workflows with tax and e-Billing regulations.
  • Monitor and audit financial data flow from ServiceMax to ERP/Accounting systems.
  • Create dashboards and reports to track financial KPIs.
  • Provide insights into revenue leakage risks and contract profitability.
  • Train HRSG service teams on ServiceMax billing and invoicing features.
  • Develop quick guides and process documentation for field-to-finance data capture.
  • Work closely with Finance, Tax, Accounting, and Compliance teams.
  • Liaise with IT/ServiceMax administrators during system enhancements.
  • Act as a business advocate in financial system integration initiatives.

Requirements
Must-Have Skills

  • Experience with ServiceMax or Salesforce-based FSM systems in financial workflows.
  • Knowledge of CFDs, invoicing, tax compliance, and e-Billing regulations.
  • Strong understanding of service-to-cash cycle.
  • Proficiency in financial data reporting using ServiceMax dashboards, Salesforce reports, Excel, BI tools.
  • Detail-oriented with strong problem-solving skills.
  • Excellent communication skills.

Nice-to-Have Skills

  • CPA, CMA, or equivalent accounting/finance credential.
  • Salesforce or ServiceMax certification.
  • ITIL or Finance ERP certification.

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