Application Support Analyst

Req ID: 338435

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Application Support Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN).

NTT DATA Services currently seeks Application Support Analyst to join our team in Bangalore/Hyderabad

About the Role

Essential Qualifications:

Primary skill set:

Uipath Platform Expertise( Queue,Job,Trigger,Logs)

• Robot and process Monitoring

  
  

• Schedulueing,execution, and troubleshooting

  
  

Incident & Problem Management

• Handling Production incidents

  
  

• RCA

  
  

• Ticekt Lifecycle(ITSM Tools:Servicenow,Jira)

  
  

Bot Performance Monitoring

• Health checks, alerts and bot status monitoring

  
  

• Resource and queue utilization

  
  

• HD Robots

  
  

Log analysis and debugging

• Reading execution logs(Orchestrtaor,Windows event viewer)

  
  

Windows server & Task scheduler basics

• Managing environments where bot run

  
  

• Server restarts, user session handling

  
  

Secondary Skil set

SQL/Database Knowledge

• Querying bot logs or transaction data

  
  

• Basic DB Health checks

  
  

Cloud Platforms

• Uipath Automation Cloud

  
  

Change and Release management

Monitoring Tools

• >Splunk,Grafna,Thousand eyes

Nice to Have

Microsoft Power Platform

JD

Key Responsibilities:

• Provide production support for applications running in Windows-based environments.
• Monitor and troubleshoot UiPath automation workflows to ensure seamless operations.
• Support and maintain applications built using HDR and PowerApps.
• Perform basic administration of Windows Server 2016 and manage IIS configurations.
• Write and optimize SQL queries using SQL Server 2019 and related DBMS tools.
• Utilize network and system troubleshooting tools including remote access utilities and connectivity diagnostics.
• Implement and manage monitoring and alerting solutions using tools such as Splunk, and ThousandEyes.
• Participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) activities to ensure system resilience and data protection.
• Follow IT Service Management (ITSM) processes including Incident, Problem, Change, and Release Management.

Required Skills & Qualifications:

• Minimum 3 years of experience in production support within a Windows environment.
• Hands-on experience with UiPath automation platform.
• Working knowledge of Windows Server 2016 and IIS.
• Familiarity with SQL Server 2019 and DBMS tools.
• Experience with observability and monitoring tools like Splunk, and ThousandEyes.
• Understanding of DR and BCP strategies and implementation.
• Strong grasp of ITSM frameworks and best practices.

Preferred Attributes:

• Excellent analytical and troubleshooting skills.
• Strong communication and collaboration abilities.
• Ability to work independently and manage multiple priorities in a dynamic environment.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.