Application Support Analyst

3 days ago

Mumbai, Maharashtra, India Victrix Systems And Labs Full time US$ 60,000 - US$ 1,20,000 per year

Responsibilities :

  • Entry-level, focused on learning and reactive support.

  • Handle basic IT support tickets for third-party applications used in production and manufacturing.

  • Supports tasks in larger projects by participating in system rollouts and upgrade testing.

  • Collaborate with software developers and engineering teams to support deployment, testing, and maintenance of custom solutions.

  • Monitor application performance, perform routine maintenance, and ensure system availability.

  • Document issues and resolutions, assist in creating knowledge base articles

  • Provide basic training and system walkthroughs to end-users on new features and updates to custom applications or manufacturing systems.

  • Configures, maintains, and supports manufacturing-specific applications, including integrations and database queries.

  • Document system configurations, support procedures, and issue resolutions.

  • Delivers system training and technical support to end-users on new features and updates to custom applications or manufacturing systems.

  • Familiarity with custom database-driven applications.

  • Understanding of programming/scripting languages (e.g., SQL, Python, .NET, Java).

  • Knowledge of software development life cycle (SDLC) and change control processes.

  • Understanding of manufacturing execution systems (MES), ERP platforms, and third-party database-driven applications.

Shift Timimg : 7:30pm until 5:00am IST / 2:30pm until 12:00am IST

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