Regional Operations Manager
1 week ago
Role & responsibilities
- Manage loan operations across multiple branches/locations for Mortgage and LAP products.
- Ensure timely and accurate loan processing, documentation, underwriting coordination, disbursement, and post-disbursement activities.
- Drive operational efficiency and implement standard operating procedures (SOPs) to streamline processes.
- Monitor and ensure compliance with regulatory, legal, and internal policy guidelines across all operational activities.
- Collaborate with credit, sales, legal, and technical teams for seamless end-to-end loan operations.
- Lead and manage branch operations teams, ensuring effective resource utilization and skill development.
- Review loan documentation, KYC, title verification, and collateral management to minimize operational risk.
- Ensure TAT (Turnaround Time) adherence for loan approval and disbursement.
- Conduct periodic audits, process reviews, and compliance checks to maintain operational integrity.
- Support business growth by ensuring customer-centric operations and high-quality service delivery.
- Prepare and present MIS reports, operational dashboards, and productivity metrics to senior management.
Key Skills & Competencies:
- Strong knowledge of Mortgage Loans and Loan Against Property (LAP) operations.
- Expertise in loan processing, documentation, disbursement, and compliance management.
- In-depth understanding of operational risk, regulatory frameworks, and lending processes.
- Leadership and team management skills with the ability to handle multi-location operations.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication, stakeholder management, and customer service orientation.
Qualification & Experience:
- Graduate/Postgraduate, preferably with specialization in Finance/Operations.
- Min 5 years of relevant experience in loan operations (Mortgage & LAP) with Banks, NBFCs, or HFCs.
- Proven track record of managing area/regional operations teams.
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