Regional Operations Manager

1 week ago


Mumbai, Maharashtra, India Capri Global Capital (CGCL) Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role & responsibilities

  • Manage loan operations across multiple branches/locations for Mortgage and LAP products.
  • Ensure timely and accurate loan processing, documentation, underwriting coordination, disbursement, and post-disbursement activities.
  • Drive operational efficiency and implement standard operating procedures (SOPs) to streamline processes.
  • Monitor and ensure compliance with regulatory, legal, and internal policy guidelines across all operational activities.
  • Collaborate with credit, sales, legal, and technical teams for seamless end-to-end loan operations.
  • Lead and manage branch operations teams, ensuring effective resource utilization and skill development.
  • Review loan documentation, KYC, title verification, and collateral management to minimize operational risk.
  • Ensure TAT (Turnaround Time) adherence for loan approval and disbursement.
  • Conduct periodic audits, process reviews, and compliance checks to maintain operational integrity.
  • Support business growth by ensuring customer-centric operations and high-quality service delivery.
  • Prepare and present MIS reports, operational dashboards, and productivity metrics to senior management.

Key Skills & Competencies:

  • Strong knowledge of Mortgage Loans and Loan Against Property (LAP) operations.
  • Expertise in loan processing, documentation, disbursement, and compliance management.
  • In-depth understanding of operational risk, regulatory frameworks, and lending processes.
  • Leadership and team management skills with the ability to handle multi-location operations.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication, stakeholder management, and customer service orientation.

Qualification & Experience:

  • Graduate/Postgraduate, preferably with specialization in Finance/Operations.
  • Min 5 years of relevant experience in loan operations (Mortgage & LAP) with Banks, NBFCs, or HFCs.
  • Proven track record of managing area/regional operations teams.

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