Regional Manager Operations at Mumbai
2 weeks ago
Job Description:
1. Operational Excellence:
o Ensure all restaurants within the region adhere to company policies, operational standards, and regulatory requirements.
o Conduct regular audits to maintain quality, safety, and hygiene standards.
o Monitor food and service quality to meet or exceed customer expectations.
2. Team Leadership and Development:
o Recruit, train, and mentor store managers and staff to build high-performing teams.
o Conduct regular performance evaluations and provide actionable feedback for improvement.
o Foster a positive and collaborative work environment to boost employee engagement and retention.
3. Financial Performance:
o Drive revenue growth and profitability by implementing effective sales strategies and controlling operational costs.
o Analyze financial reports and key performance metrics to identify areas for improvement.
o Develop and manage budgets, ensuring alignment with company financial objectives.
4. Customer Experience:
o Champion exceptional customer service across all locations, addressing customer feedback and resolving complaints promptly.
o Monitor customer satisfaction metrics and implement initiatives to improve the guest experience.
5. Strategic Planning:
o Collaborate with senior leadership to develop and execute regional growth strategies.
o Identify market trends, competitive activities, and new opportunities to enhance brand presence.
o Assist in the rollout of new products promotions, and initiatives to achieve business objectives.
6. Compliance and Reporting:
o Ensure compliance with food safety, labor laws, and other regulatory requirements.
o Prepare and submit operational reports, including sales performance, employee metrics, and other relevant data, to senior management.
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