Manager : Air Freight

OUR STORY
Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES
Customer First.
Customer satisfaction is our highest priority.

High Quality.
True quality is a combination of premium materials and high production standards that everyone can feel good about.

Essential design.
We don't chase trends, and we don't sell everything. We're expert curators that find the very best and bring it to you at the lowest prices.

Always a better deal.
Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners.

Environmentally and Socially conscious.
We're committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers.

OUR TEAM AND SUCCESS
Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

The Freight Documentation & Operations Coordinator is responsible for ensuring the smooth execution of logistics operations by managing freight documentation, coordinating shipments, and liaising with internal and external stakeholders. This role requires strong organizational skills, attention to detail, and a solid understanding of freight processes and regulations.

Key Responsibilities

• Documentation Management

• Prepare and process all necessary freight documentation, including bills of lading, shipping instructions, customs paperwork, and commercial invoices.

• Verify accuracy and compliance with regulatory requirements for domestic and international shipments.
• Maintain organized records of all shipping documents for audit and reference purposes.

• Shipment Coordination

• Coordinate with carriers, freight forwarders, and logistics providers to schedule and track shipments.

• Monitor shipment progress to ensure timely deliveries and address any delays or issues proactively.
• Manage load planning, container bookings, and capacity allocation.

• Regulatory Compliance

• Stay updated on relevant import/export regulations, customs requirements, and industry standards.

• Ensure all shipments comply with applicable laws and regulations, including dangerous goods handling if required.

• Customer and Vendor Communication

• Act as the main point of contact for customers, vendors, and internal teams regarding freight status and documentation inquiries.

• Provide exceptional customer service by addressing concerns and providing timely updates.

• Operational Efficiency

• Identify and implement process improvements to enhance operational efficiency and reduce costs.

• Collaborate with internal teams to align freight operations with overall business objectives.

• Reporting and Analysis

• Generate and analyze reports on shipment performance, costs, and other key metrics.

• Present data-driven insights to support decision-making and operational planning.

Qualifications and Skills

• Education: Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred).
• Experience: 2+ years of experience in freight operations, logistics, or supply chain coordination.

• Technical Skills:

• Proficiency in freight management systems and software (e.g., TMS, ERP).

• Familiarity with Microsoft Office Suite, especially Excel.

• Knowledge of import/export regulations and customs procedures.

• Key Competencies:

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.
• Analytical mindset with problem-solving skills.
• Ability to work under pressure and meet tight deadlines.

Work Environment

• Work Location: Gurugram.
• May require availability outside standard working hours to accommodate international time zones or urgent shipments.

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you require reasonable accommodation during any part of the application or interview process, please contact We are committed to ensuring an inclusive and accessible hiring process for all candidates.

Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.