Customer Care Executive

7 days ago

Viyyur Thrissur Kerala, India Johns Honda Cars Full time ₹ 1,20,000 - ₹ 1,80,000 per year

1 Customer Interaction

  • Handle customer enquiries via phone, email, and walk-ins in a professional manner.
  • Provide accurate information about services, appointments, and vehicle delivery status.
  • Coordinate with service advisors and sales teams to address customer queries.

2 Complaint Management

  • Record and respond to customer complaints or feedback promptly.
  • Follow up with relevant departments for quick resolution.
  • Ensure customer concerns are closed within the set turnaround time (TAT).

3 Customer Follow-Up

  • Conduct post-service and post-delivery follow-up calls.
  • Check customer satisfaction levels and escalate unresolved cases to the Customer Relations Manager.
  • Maintain call logs and update CRM systems regularly.

4 CSI (Customer Satisfaction Index) Improvement

  • Support dealership efforts to achieve manufacturer-set CSI targets.
  • Collect customer feedback forms and analyze satisfaction trends.
  • Prepare reports for management review.

5 Coordination & Administration

  • Schedule service reminders and follow-ups for pending customers.
  • Assist in planning and executing customer events, service camps, and feedback drives.
  • Maintain customer database and ensure data confidentiality.

Job Types: Full-time, Permanent, Fresher

Pay: From ₹12,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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