Senior Manager/Chief Manager

3 days ago


Goregaon, Maharashtra, India Tata AIG General Insurance Company Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Role: Senior Manager/Chief Manager - Customer Experience Management

Job location: Goregaon East

Overview:

A content/communications specialist with a strong background in managing content programs within large matrixed organizations or strategy consulting environments. The ideal candidate will bring a customer-first mindset and a strategic approach to communications.

Key Responsibilities:

  • Drive end-to-end customer communication campaigns across product and service touchpoints
  • Lead communication governance, ensuring consistency, compliance, and quality across channels
  • Contribute to and support content strategy aligned with business and customer objectives
  • Partner with cross-functional teams to identify and execute new communication opportunities
  • Apply principles of UX and information architecture to improve content effectiveness

Requirements:

  • 6 -10 years of experience in content strategy, campaign execution, and stakeholder management
  • Proven project management skills and the ability to work in complex, fast-paced environments
  • Strong communication and collaboration capabilities
  • Exposure to the BFSI sector is preferred, but not mandatory
  • Self-starter with a customer-obsessed, insights-driven approach


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