Senior Manager/Chief Manager
3 days ago
Role: Senior Manager/Chief Manager - Customer Experience Management
Job location: Goregaon East
Overview:
A content/communications specialist with a strong background in managing content programs within large matrixed organizations or strategy consulting environments. The ideal candidate will bring a customer-first mindset and a strategic approach to communications.
Key Responsibilities:
- Drive end-to-end customer communication campaigns across product and service touchpoints
- Lead communication governance, ensuring consistency, compliance, and quality across channels
- Contribute to and support content strategy aligned with business and customer objectives
- Partner with cross-functional teams to identify and execute new communication opportunities
- Apply principles of UX and information architecture to improve content effectiveness
Requirements:
- 6 -10 years of experience in content strategy, campaign execution, and stakeholder management
- Proven project management skills and the ability to work in complex, fast-paced environments
- Strong communication and collaboration capabilities
- Exposure to the BFSI sector is preferred, but not mandatory
- Self-starter with a customer-obsessed, insights-driven approach
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