Visa Head
2 weeks ago
Role & responsibilities
Role Overview
This role will span across line functions at TCIL. This role will be responsible to manage end to end visa related services. The incumbent is expected to effectively work with various MICE departments to increase overall productivity and efficiencies.
This role will be responsible to create and drive people and process engagement within the department.
Purpose of Role
Drive the team to manage end-to-end Visa processing work
Prompt and accurate response to sales/clients on various visa requirements
Provide support in suggesting visa friendly destination
Eye for detail to ensure quality check in documentation and visa processing
Purpose of Role
Maintain strong equity with Embassies/ Consulates/VFS
Arrange embassy and client meeting for groups
Update any changes in the process of Consulates
Team and Training Management PAN INDIA Visa
Coordination with Pan India visa operations team / Thomas Cook visa team for timely updates and guide them as per the requirement
Handling customer / client escalations effectively and in a professional manner
Saving Cost on Urgent fees by ensuring timely collection of visa within deadlines
Ensuring proper closure on visa payment and reconciliation
Ensure closure on all credit notes generated from embassies / Thomas Cook visa team
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