Senior Client Consulting Manager, Implementation Services, Consulting and Analytics

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

Visa Consulting and Analytics (VCA) drives impactful and measurable results for Visa's network clients, including financial institutions and merchants. Leveraging our expertise in strategy, consulting, data analytics, brand management, marketing, operations, and economics, VCA partners with clients to solve their most strategic challenges.

The India & South Asia (InSA) Implementation Services team within VCA provides consulting-led solutions for Visa's largest issuers in India, Sri Lanka, Bangladesh, Nepal, Bhutan, and the Maldives. With deep expertise in payments, we deliver solutions to enhance profitability, drive innovation, improve customer experience, scale digital adoption, and enhance risk management.

Within VCA, the Implementation Services (VIS) team acts as a hands-on execution partner, helping clients operationalize strategic recommendations into tangible outcomes. VIS provides dedicated execution, program management, and operational expertise in areas such as new product launches, portfolio optimization, risk advisory, and digital enablement.

Position Summary

• The Senior Manager, Implementation Services, will play a pivotal role in driving the successful execution of consulting-led fraud risk and portfolio risk management initiatives. This role focuses on program delivery, PMO oversight, resource coordination, and implementation support to help clients translate advisory insights into measurable business outcomes.
• Based in Mumbai and reporting to the Head of Implementation Services, India & South Asia, the individual will oversee the implementation and management of card product and portfolio initiatives with a focus on fraud risk strategies, frameworks, and solutions.

Core Focus Areas

1. Business Development Support

2. Partner with VCA Consulting and Sales teams to understand client needs and shape implementation-led proposals.

3. Identify and scope opportunities for execution support across related engagements.
4. Develop project delivery plans, resource models, and pricing/revenue proposals.

5. Build client trust through consultative engagement and clear value articulation.

6. Client Project Delivery

7. Execute fraud risk consulting recommendations covering fraud strategy rollout, controls, monitoring, risk technology enablement, and operational optimization.

8. Lead program governance and PMO activities, including project tracking, risk mitigation, and reporting.
9. Oversee resource allocation and vendor/third-party management to ensure effective delivery.
10. Engage with senior client stakeholders and internal Visa teams (Products, Risk, Data Science, Technology) to drive execution.
11. Ensure projects are delivered on time, within scope, and at the highest quality standards.

12. Present results and highlight measurable benefits to clients.

13. Internal Program & Capability Development

14. Contribute to building Visa's fraud risk implementation practice by codifying best practices, playbooks, frameworks, and tools.

15. Document program learnings and create reusable templates for greater efficiency.
16. Partner with VCA Consulting to design repeatable fraud risk implementation offerings.
17. Help scale Visa's implementation capabilities in fraud risk to drive growth and differentiation in the market.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• Minimum 10 years of experience in payments consulting, banking, or card portfolio management with strong expertise in fraud risk management and program delivery/PMO.
• Deep understanding of card products, portfolio management, fraud risk controls, and underwriting processes.
• Proven track record of implementing and operationalizing projects in banks, payment networks, or consulting contexts.
• Strong program/project management capabilities, able to manage diverse teams and multiple stakeholders.
• Background in portfolio or product execution, ideally with payments or risk consulting exposure.
• Strong analytical and problem-solving skills with an execution-driven mindset.
• Exceptional client engagement, communication, and presentation skills.
• High attention to detail, structured, and highly organized.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.