Pendo Implementation Consultant

2 days ago

Mumbai, Maharashtra, India Zill Consulting Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Information

Date Opened

07/10/2025

Job Type

Full time

Industry

Technology

City

Mumbai

Province

Maharashtra

Country

India

Postal Code

400047

About Us

Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations.

Job Description

About the Role

We are seeking a Pendo Implementation Consultant to join our team and drive successful onboarding, configuration, and adoption of Pendo for our clients. The ideal candidate will act as a trusted advisor, partnering with stakeholders to translate business requirements into scalable Pendo solutions that accelerate product adoption, improve user experience, and deliver measurable outcomes.

Key Responsibilities

  • Lead end-to-end Pendo implementation projects, including discovery, configuration, deployment, and post-launch support.
  • Partner with product managers, UX, engineering, and customer success teams to understand business goals and map them to Pendo capabilities.
  • Configure guides, in-app messaging, analytics dashboards, feature tagging, and segments to align with client objectives.
  • Define KPIs and success metrics, ensuring measurable ROI from Pendo usage.
  • Provide training and knowledge transfer to client teams, enabling them to be self-sufficient with the platform.
  • Serve as the subject matter expert for Pendo best practices, including governance, tagging strategy, and content management.
  • Collaborate with internal teams (e.g., Solutions Engineering, Customer Success, Product) to ensure smooth delivery and continuous client satisfaction.
  • Document implementation processes, configuration decisions, and playbooks for future scalability.

Requirements

Qualifications

  • 3–10 years of experience in software implementation, product consulting, or technical consulting.
  • Hands-on experience with Pendo (or similar digital adoption/analytics tools) is highly preferred.
  • Strong understanding of SaaS environments, product analytics, and user adoption strategies.
  • Technical proficiency: ability to work with JavaScript snippets, CSS, HTML, and browser debugging tools for tagging and guide configuration.
  • Excellent project management skills; able to manage multiple implementations simultaneously.
  • Exceptional communication skills, with the ability to translate technical concepts into business value.
  • Strong problem-solving and analytical skills, with a focus on delivering outcomes.

Nice-to-Have

  • Prior experience implementing digital adoption platforms (Pendo, WalkMe, Gainsight PX, Appcues, etc.).
  • Familiarity with APIs and integrations into CRMs, CDPs, or analytics platforms.
  • Experience in SaaS, product-led growth, or customer success environments.
  • Certification or formal training in Pendo.

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