ITSM Implementation Consultant

2 weeks ago

Mumbai, Maharashtra, India Intertec Softwares Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

CERTIFICATIONS:

High-level ITSM qualification (e.g., ITIL, ISO20000, COBIT) 

EXPERIENCE:

Minimum 4+ Years experience in implementation of ITSM (Ivanti)

RESPONSIBILITIES (INCLUDES ALL TASKS):

  • Understand business objectives and organizational requirements for Service Management (SM) and assess existing support organization structure, capabilities, processes, and tools against them
  • Lead workshops with key stakeholders across dialogic to document current-state of processes, define future-state requirements, and produce functional specifications
  • Ensure that SM policies and processes are documented for distribution to clients
  • Implementation of Service Management Tools at Customer place
  • Perform after implementation support for Service Management
  • Help transform business and technical requirements into implementation plans. document requirements, develop functional specifications, maintain architecture / integration documentation

TECHNICAL SKILLS /COMPETENCIES:

OPTIONAL

  • Strong proven experience in IT Service Management implementations
  • Experience with Enterprise Service Management components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc.
  • Good understanding of IT service processes and technologies in line with ITIL best practice.
  • Experience in SQL Server installation, configuration and reports development using SSRS.
  • Create and implement workflows, business rules, client scripts, data imports and exports on Ivanti Service Manager
  • Organize and prioritize development effort, interfacing with vendors and management and coordinate with additional administrators
  • Experience with documenting policies and procedures
  • High-level ITSM qualification with ITIL intermediate certification and desirable to have ISO20000, COBI

SOFT SKILLS:

MANDATORY

  • Positive attitude, committed to delivering great work
  • Navigates difficult and/or complex situations, maintain focus and brings clarity
  • Communicates confidently and effectively at all levels of management, including executives
  • Challenges established thinking and working practices
  • Managed third-party professional services

  • BMC Helix Consultant

    2 weeks ago

    Mumbai, Maharashtra, India Parseq Asia Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    BMC Helix - ConsultantJob Title: BMC Helix L2 & L3 Engineer**Location: MumbaiHelix ITSM + CMDB:• Strong experience in administering and configuring BMC ITSM modules Incident, Change, Problem, Request Management, Service Level Management. • Hands-on experience in developing new applications on AR system or Innovation suite and customize out of the box BMC...

  • Implementation Consultant

    6 days ago

    Mumbai, Maharashtra, India LOGIC ERP Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position: Implementation Consultant - ERPLocation: MumbaiExperience: 5+ yrs.KRAs:Analyze business processes and provide solutions using LOGIC ERP Product Suites.Gather customer requirements and conduct gap analysisPerform Software/Application configurationConfigure ERP as per requirement gathered and co‐ordinate with Senior Product experts for complex...

  • Pendo Implementation Consultant

    6 days ago

    Mumbai, Maharashtra, India Zill Consulting Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job InformationDate Opened07/10/2025Job TypeFull timeIndustryTechnologyCityMumbaiProvinceMaharashtraCountryIndiaPostal Code400047About UsZill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology...

  • Implementation Consultant

    4 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Zill Consulting Full time

    About the CompanyZill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients. We currently deliver services...

  • Pendo Implementation Consultant

    6 days ago

    Mumbai, Maharashtra, India Zill Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the Role We are seeking a Pendo Implementation Consultant to join our team and drive successful onboarding, configuration, and adoption of Pendo for our clients. The ideal candidate will act as a trusted advisor, partnering with stakeholders to translate business requirements into scalable Pendo solutions that accelerate product adoption, improve...

  • Active Directory

    6 days ago

    Mumbai, Maharashtra, India NMS Consultant Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesWindows Server Management: Install, configure, and maintain Windows Server environments, ensuring optimal performance and reliability.DNS Administration: Manage and maintain DNS infrastructure to ensure seamless network operations.SCOM (System Center Operations Manager): Monitor and manage the health and performance of IT systems using...

  • Strategy and Implementation Consultant

    6 days ago

    Mumbai, Maharashtra, India TriChambers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About TriChambersTriChambers (TC) is a management consultancy with a strong focus on family businesses and MSMEs. We work with business owners to build strategy, strengthen operations, systemise processes, adopt technology, and drive sustainable growth. Our approach blends deep research, tailored solutions, and practical implementation support.Key...

  • BMC Helix ITSM

    4 days ago

    Mumbai, Maharashtra, India BMC Software Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Description and Requirements"At BMC trust is not just a word - it's a way of life"OnsiteDescription and Requirements"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to...

  • Strategy and Implementation Consultant

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra TriChambers Full time

    About TriChambersTriChambers (TC) is a management consultancy with a strong focus on family businesses and MSMEs. We work with business owners to build strategy, strengthen operations, systemise processes, adopt technology, and drive sustainable growth. Our approach blends deep research, tailored solutions, and practical implementation support.Key...

  • Implementation Consultant

    7 days ago

    Mumbai, Maharashtra, India Metamerge Solutions Llp Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage employee lifecycle from recruitment to appraisal.* Implement products, manage attendance & payroll.* Collaborate with clients on implementation projects.Annual bonusProvident fund