Pendo Implementation Consultant

23 hours ago

Mumbai, Maharashtra, India Zill Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the Role

We are seeking a Pendo Implementation Consultant to join our team and drive successful onboarding, configuration, and adoption of Pendo for our clients. The ideal candidate will act as a trusted advisor, partnering with stakeholders to translate business requirements into scalable Pendo solutions that accelerate product adoption, improve user experience, and deliver measurable outcomes.

Key Responsibilities

  • Lead end-to-end Pendo implementation projects, including discovery, configuration, deployment, and post-launch support.
  • Partner with product managers, UX, engineering, and customer success teams to understand business goals and map them to Pendo capabilities.
  • Configure guides, in-app messaging, analytics dashboards, feature tagging, and segments to align with client objectives.
  • Define KPIs and success metrics, ensuring measurable ROI from Pendo usage.
  • Provide training and knowledge transfer to client teams, enabling them to be self-sufficient with the platform.
  • Serve as the subject matter expert for Pendo best practices, including governance, tagging strategy, and content management.
  • Collaborate with internal teams (e.g., Solutions Engineering, Customer Success, Product) to ensure smooth delivery and continuous client satisfaction.
  • Document implementation processes, configuration decisions, and playbooks for future scalability.

Requirements

Qualifications

  • 3–10 years of experience in software implementation, product consulting, or technical consulting.
  • Hands-on experience with Pendo (or similar digital adoption/analytics tools) is highly preferred.
  • Strong understanding of SaaS environments, product analytics, and user adoption strategies.
  • Technical proficiency: ability to work with JavaScript snippets, CSS, HTML, and browser debugging tools for tagging and guide configuration.
  • Excellent project management skills; able to manage multiple implementations simultaneously.
  • Exceptional communication skills, with the ability to translate technical concepts into business value.
  • Strong problem-solving and analytical skills, with a focus on delivering outcomes.

Nice-to-Have

  • Prior experience implementing digital adoption platforms (Pendo, WalkMe, Gainsight PX, Appcues, etc.).
  • Familiarity with APIs and integrations into CRMs, CDPs, or analytics platforms.
  • Experience in SaaS, product-led growth, or customer success environments.
  • Certification or formal training in Pendo.


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