ITSM Implementation Consultant

6 days ago

Mumbai, Maharashtra, India Intertec Softwares Full time ₹ 12,00,000 - ₹ 36,00,000 per year

CERTIFICATIONS:

High-level ITSM qualification (e.g., ITIL, ISO20000, COBIT) 

EXPERIENCE:

Minimum 4+ Years' experience in implementation of ITSM (Ivanti)

RESPONSIBILITIES (INCLUDES ALL TASKS):

  • Understand business objectives and organizational requirements for Service Management (SM) and assess existing support organization structure, capabilities, processes, and tools against them
  • Lead workshops with key stakeholders across dialogic to document current-state of processes, define future-state requirements, and produce functional specifications
  • Ensure that SM policies and processes are documented for distribution to clients
  • Implementation of Service Management Tools at Customer place
  • Perform after implementation support for Service Management
  • Help transform business and technical requirements into implementation plans. document requirements, develop functional specifications, maintain architecture / integration documentation

TECHNICAL SKILLS /COMPETENCIES:

OPTIONAL

  • Strong proven experience in IT Service Management implementations
  • Experience with Enterprise Service Management components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc.
  • Good understanding of IT service processes and technologies in line with ITIL best practice.
  • Experience in SQL Server installation, configuration and reports development using SSRS.
  • Create and implement workflows, business rules, client scripts, data imports and exports on Ivanti Service Manager
  • Organize and prioritize development effort, interfacing with vendors and management and coordinate with additional administrators
  • Experience with documenting policies and procedures
  • High-level ITSM qualification with ITIL intermediate certification and desirable to have ISO20000, COBI

SOFT SKILLS:

MANDATORY

  • Positive attitude, committed to delivering great work
  • Navigates difficult and/or complex situations, maintain focus and brings clarity
  • Communicates confidently and effectively at all levels of management, including executives
  • Challenges established thinking and working practices
  • Managed third-party professional services

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