
CRM Manager
3 days ago
Key Responsibilities:
- CRM Strategy Development and Implementation:
- Design and execute comprehensive CRM strategies aligned with company goals, including lead nurturing, customer segmentation, and post-sale engagement plans.
- Select and implement CRM software, ensuring efficient data management and user adoption across the sales team.
- Establish clear customer journey mapping to identify touchpoints and optimize customer interactions.
- Team Leadership and Management:
- Lead and mentor a team of CRM specialists, ensuring they effectively manage customer relationships and achieve sales targets.
- Monitor team performance, provide coaching, and identify areas for improvement.
- Recruit and onboard new CRM team members with necessary real estate industry knowledge.
- Customer Data Analysis and Reporting:
- Analyze customer data to identify trends, customer pain points, and opportunities for improvement.
- Generate comprehensive reports on key performance metrics (KPIs) like conversion rates, customer satisfaction, and sales pipeline performance.
- Utilize data insights to inform marketing campaigns, sales strategies, and customer retention initiatives.
- Customer Relationship Management:
- Manage customer interactions from initial lead capture through closing and post-sale customer service.
- Address customer concerns promptly and effectively, ensuring timely resolution of issues.
- Build strong relationships with clients, maintaining open communication throughout the buying process.
- Sales and Marketing Collaboration:
- Collaborate closely with the sales team to qualify leads, nurture prospects, and streamline the sales process.
- Partner with marketing to develop targeted marketing campaigns based on customer data and insights.
- Align CRM functionalities with marketing automation tools to optimize lead generation and customer engagement.
Required Skills and Qualifications:
- Proven experience in CRM management, ideally within the real estate industry
- Strong analytical skills with proficiency in data analysis and reporting tools
- Excellent communication and interpersonal skills to build strong customer relationships
- Leadership abilities to manage and motivate a CRM team
- Expertise in CRM software platforms (e.g., Salesforce, HubSpot)
- Understanding of real estate market dynamics and sales processes
- Bachelor's degree in business administration, marketing, or a related field
Job Types: Full-time, Permanent
Pay: ₹40, ₹50,414.79 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Experience:
- total work: 5 years (Required)
Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹30, ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Provident Fund
Work Location: In person
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