CRM Manager

2 days ago

PimpriChinchwad, Maharashtra, India GRD Miracles Realtors LLP Full time ₹ 4,00,000 - ₹ 49,14,400 per year

Key Responsibilities:

  • CRM Strategy Development and Implementation:
  • Design and execute comprehensive CRM strategies aligned with company goals, including lead nurturing, customer segmentation, and post-sale engagement plans.
  • Select and implement CRM software, ensuring efficient data management and user adoption across the sales team.
  • Establish clear customer journey mapping to identify touchpoints and optimize customer interactions.
  • Team Leadership and Management:
  • Lead and mentor a team of CRM specialists, ensuring they effectively manage customer relationships and achieve sales targets.
  • Monitor team performance, provide coaching, and identify areas for improvement.
  • Recruit and onboard new CRM team members with necessary real estate industry knowledge.
  • Customer Data Analysis and Reporting:
  • Analyze customer data to identify trends, customer pain points, and opportunities for improvement.
  • Generate comprehensive reports on key performance metrics (KPIs) like conversion rates, customer satisfaction, and sales pipeline performance.
  • Utilize data insights to inform marketing campaigns, sales strategies, and customer retention initiatives.
  • Customer Relationship Management:
  • Manage customer interactions from initial lead capture through closing and post-sale customer service.
  • Address customer concerns promptly and effectively, ensuring timely resolution of issues.
  • Build strong relationships with clients, maintaining open communication throughout the buying process.
  • Sales and Marketing Collaboration:
  • Collaborate closely with the sales team to qualify leads, nurture prospects, and streamline the sales process.
  • Partner with marketing to develop targeted marketing campaigns based on customer data and insights.
  • Align CRM functionalities with marketing automation tools to optimize lead generation and customer engagement.

Required Skills and Qualifications:

  • Proven experience in CRM management, ideally within the real estate industry
  • Strong analytical skills with proficiency in data analysis and reporting tools
  • Excellent communication and interpersonal skills to build strong customer relationships
  • Leadership abilities to manage and motivate a CRM team
  • Expertise in CRM software platforms (e.g., Salesforce, HubSpot)
  • Understanding of real estate market dynamics and sales processes
  • Bachelor's degree in business administration, marketing, or a related field

Job Types: Full-time, Permanent

Pay: ₹40, ₹50,414.79 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Provident Fund

Schedule:

  • Day shift
  • Morning shift
  • Rotational shift

Supplemental Pay:

  • Performance bonus

Experience:

  • total work: 5 years (Required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Provident Fund

Work Location: In person

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