
Cluster Manager
19 hours ago
Company:
Navaratna Delight (Py Olliv Pvt Ltd)
Location:
Coimbatore, Tamil Nadu
Position:
Hotel Operations Manager
Experience:
3 – 10 years of hotel management
Employment Type
: Full-Time
Salary: Based on Experience
About Role
Cluster Manager – Hotels
to lead our daily operations and ensure smooth coordination across all departments.
Key Responsibilities
- Oversee and manage daily hotel operations including
Front Office, Housekeeping, Food & Beverage, and Maintenance
. - Ensure an outstanding
guest experience
from check-in to check-out with consistent service excellence. - Monitor financial performance,
prepare budgets, control costs, and optimize resources
to achieve profitability. - Implement, review, and ensure compliance with
Standard Operating Procedures (SOPs)
, health, safety, and environmental regulations. - Address and resolve guest concerns, feedback, and complaints professionally and effectively.
- Collaborate with department heads, conduct
regular operational meetings
, and maintain high service standards. - Plan, organize, and manage
events, conferences, banquets, and special functions
. - Lead, mentor, and motivate the team through
training, coaching, and performance management
. - Work closely with the
General Manager
to align day-to-day operations with long-term business goals.
Essential Skills & Qualifications
- Bachelor's degree in
Hospitality Management / Business Administration
or related field. - Minimum
3–10 years of experience
in hotel operations, preferably in a managerial role. - Strong
leadership and people management skills
with the ability to inspire and develop teams. - Solid financial acumen for
budgeting, forecasting, and cost control
. - Excellent
communication, interpersonal, and problem-solving skills
. - Knowledge of
hospitality software systems
and modern hotel operations technology. - Strong understanding of
health, safety, labor, and environmental regulations
. - Flexibility to work in a
fast-paced environment
, including weekends and holidays.
Difference from General Manager
The
General Manager
focuses on overall business strategy and growth, while the
Cluster Manager - Hotels
ensures smooth day-to-day operations across departments and directly supports the General Manager in delivering service excellence.
Work Environment
- Dynamic, guest-focused, and fast-paced environment.
- Requires adaptability, multitasking, and handling operational challenges efficiently.
- Evening, weekend, and holiday shifts may be required.
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