Cluster Manager

2 days ago

Chennai, Tamil Nadu, India Py Olliv Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company:
Navaratna Delight (Py Olliv Pvt Ltd)

Location:
Coimbatore, Tamil Nadu

Position:
Hotel Operations Manager

Experience:
3 – 10 years of hotel management

Employment Type
: Full-Time

Salary: Based on Experience

About Role

Cluster Manager – Hotels
to lead our daily operations and ensure smooth coordination across all departments.

Key Responsibilities

  • Oversee and manage daily hotel operations including
    Front Office, Housekeeping, Food & Beverage, and Maintenance
    .
  • Ensure an outstanding
    guest experience
    from check-in to check-out with consistent service excellence.
  • Monitor financial performance,
    prepare budgets, control costs, and optimize resources
    to achieve profitability.
  • Implement, review, and ensure compliance with
    Standard Operating Procedures (SOPs)
    , health, safety, and environmental regulations.
  • Address and resolve guest concerns, feedback, and complaints professionally and effectively.
  • Collaborate with department heads, conduct
    regular operational meetings
    , and maintain high service standards.
  • Plan, organize, and manage
    events, conferences, banquets, and special functions
    .
  • Lead, mentor, and motivate the team through
    training, coaching, and performance management
    .
  • Work closely with the
    General Manager
    to align day-to-day operations with long-term business goals.

Essential Skills & Qualifications

  • Bachelor's degree in
    Hospitality Management / Business Administration
    or related field.
  • Minimum
    3–10 years of experience
    in hotel operations, preferably in a managerial role.
  • Strong
    leadership and people management skills
    with the ability to inspire and develop teams.
  • Solid financial acumen for
    budgeting, forecasting, and cost control
    .
  • Excellent
    communication, interpersonal, and problem-solving skills
    .
  • Knowledge of
    hospitality software systems
    and modern hotel operations technology.
  • Strong understanding of
    health, safety, labor, and environmental regulations
    .
  • Flexibility to work in a
    fast-paced environment
    , including weekends and holidays.

Difference from General Manager

The
General Manager
focuses on overall business strategy and growth, while the
Cluster Manager - Hotels
ensures smooth day-to-day operations across departments and directly supports the General Manager in delivering service excellence.

Work Environment

  • Dynamic, guest-focused, and fast-paced environment.
  • Requires adaptability, multitasking, and handling operational challenges efficiently.
  • Evening, weekend, and holiday shifts may be required.

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