
Telecaller
6 hours ago
Job Title: Telecaller – Inbound/Outbound Calls
Location: Hyderabad (Work from Office)
Experience: Minimum 1 Year
Employment Type: Full-Time
Company: CodeFacts IT Solutions Pvt Ltd
Website:
About CodeFacts:
CodeFacts IT Solutions Pvt Ltd is a fast-growing software company specializing in web, mobile, and AI-driven solutions.
We are looking for a Telecaller to handle inbound and Outbound client calls, assist with inquiries, and ensure smooth communication between potential leads and our internal business development team.
Key Responsibilities:
- Handle clients / prospects in a professional and courteous manner.
- Understand customer requirements and route calls to the appropriate department (Sales, HR, Technical, etc.).
- Provide accurate information about CodeFacts services, solutions, and offerings.
- Maintain records of calls, leads, and follow-up details in CRM.
- Collaborate with the Business Development team for lead nurturing.
- Handle customer queries, feedback, and basic support-related calls.
- Ensure customer satisfaction by maintaining a polite and positive tone during conversations.
- Report daily call metrics to the reporting manager.
- Required SkillsExcellent communication skills in English, Hindi and Telugu.
- Pleasant phone voice and ability to handle customers confidently.
- Basic understanding of IT services or software development terminology (preferred).
- Proficient with MS Office tools and CRM entry.
- Ability to multi-task and manage time effectively.
- Customer-oriented approach and patience to handle queries professionally.
- QualificationsGraduate in any discipline (preferably B.Com, BBA, or equivalent).
- Minimum 1 year of experience as a Telecaller / Customer Support Executive / Front Office Executive.
- Experience in an IT services or consulting environment is an advantage.
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