Telecaller

6 hours ago


Manikonda Hyderabad, India Code Facts It Solutions Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title: Telecaller – Inbound/Outbound Calls

Location: Hyderabad (Work from Office)

Experience: Minimum 1 Year

Employment Type: Full-Time

Company: CodeFacts IT Solutions Pvt Ltd

Website:

About CodeFacts:

CodeFacts IT Solutions Pvt Ltd is a fast-growing software company specializing in web, mobile, and AI-driven solutions.

We are looking for a Telecaller to handle inbound and Outbound client calls, assist with inquiries, and ensure smooth communication between potential leads and our internal business development team.

Key Responsibilities:

  • Handle clients / prospects in a professional and courteous manner.
  • Understand customer requirements and route calls to the appropriate department (Sales, HR, Technical, etc.).
  • Provide accurate information about CodeFacts services, solutions, and offerings.
  • Maintain records of calls, leads, and follow-up details in CRM.
  • Collaborate with the Business Development team for lead nurturing.
  • Handle customer queries, feedback, and basic support-related calls.
  • Ensure customer satisfaction by maintaining a polite and positive tone during conversations.
  • Report daily call metrics to the reporting manager.
  • Required SkillsExcellent communication skills in English, Hindi and Telugu.
  • Pleasant phone voice and ability to handle customers confidently.
  • Basic understanding of IT services or software development terminology (preferred).
  • Proficient with MS Office tools and CRM entry.
  • Ability to multi-task and manage time effectively.
  • Customer-oriented approach and patience to handle queries professionally.
  • QualificationsGraduate in any discipline (preferably B.Com, BBA, or equivalent).
  • Minimum 1 year of experience as a Telecaller / Customer Support Executive / Front Office Executive.
  • Experience in an IT services or consulting environment is an advantage.

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