CRM Executive

14 hours ago

Bengaluru, Karnataka, India Oraiyan Groups Full time ₹ 6,00,000 - ₹ 12,00,000 per year

CRM Executive- Job Description

About Oraiyan Groups

Oraiyan Groups is a leading Real Estate Firm in Bengaluru specializing in legally verified

Villa Plots. With an established reputation for Trust and Quality, we are market leaders in

Plotted Development, delivering Premium Quality Plots to our valued customers. Our

mission is to provide not just property, but complete Peace of Mind to our clients.

Position Overview

We are seeking a customer-focused CRM Executive to join our team in Bengaluru. This

full-time, on-site role involves managing customer relationships, ensuring customer

satisfaction, and providing comprehensive support throughout the customer journey in their

real estate transactions.

Key Responsibilities

● Manage and nurture customer relationships with utmost care and professionalism,

serving as the primary point of contact.

● Provide detailed project-specific information to customers, ensuring they are

well-informed about their investments.

● Build and maintain strong relationships with customers to facilitate smooth payment

collections, loan processing, documentation, registration, and cancellation processes.

● Maintain accurate and up-to-date records in the CRM software system.

● Handle customer inquiries, complaints, and requirements professionally during calls

and site visits.

● Coordinate effectively with various departments including loan, legal, registration,

and payments teams to ensure seamless customer service.

● Manage company registration processes, and facilitate business

requirements for legal consultation.

● Monitor and ensure high levels of customer satisfaction through proactive

communication and support.

● Identify and escalate sensitive issues to senior management in a timely manner.

● Actively participate in company events and provide support to team initiatives.

● Prepare and submit comprehensive monthly reports on customer relationship

activities.

Required Qualifications

● Master of Business Administration, Marketing, or related field.

● Freshers or upto 1years of experience in customer relationship management, preferably in the real

estate sector.

● Strong understanding of CRM principles and practices.

● Proficiency in CRM software systems.

Essential Skills

● Excellent interpersonal and communication skills.

● Strong problem-solving abilities with a customer-first mindset.

● Superior organizational and time management capabilities.

● Proficiency in MS Office and CRM software.

● Ability to work independently and collaborate effectively within a team.

● Strong attention to detail and follow-up skills.

● Professional demeanor and high ethical standards.

What WeOffer

● Competitive compensation package.

● Opportunity to work with a leading real estate firm in Bengaluru.

● Professional growth and development opportunities.

● Collaborative and dynamic work environment.

Location

● Bengaluru, Karnataka (On-site position)

Interested candidates who meet the above criteria are encouraged to apply with their

updated resume highlighting their relevant experience

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