Business Analyst with ERP

17 hours ago


Coimbatore, Tamil Nadu, India Brindavanam Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a Business Analyst with hands-on experience in ERP and CRM platforms to support process optimization, system integration, and digital transformation initiatives. The ideal candidate will understand how ERP and CRM systems support end-to-end business functions and will work with cross-functional teams to enhance operational efficiency.

Must Have

  • 3+ years of experience with ERP systems (e.g., SAP, Oracle, MS Dynamics)
  • 2+ years with CRM platforms (e.g., Salesforce, Zoho)
  • Strong documentation and stakeholder management skills
  • Experience in data mapping, testing, and UAT

CRM Knowledge (any of the following)

  • Salesforce
  • HubSpot
  • Zoho CRM
  • Microsoft Dynamics 365 CRM
  • SAP CRM

ERP Knowledge (any of the following)

  • SAP (e.g., SAP S/4HANA, SAP ECC)
  • Oracle ERP Cloud / Oracle E-Business Suite
  • Microsoft Dynamics 365 (Finance & Operations)
  • NetSuite
  • Odoo

Key Responsibilities

  • Analyze business processes and identify opportunities for improvement using ERP and CRM systems.
  • Act as a bridge between business teams and technical teams for ERP/CRM implementations or enhancements.
  • Gather and document detailed business requirements related to ERP and CRM functions (e.g., Sales, Procurement, Inventory, Finance, Customer Support).
  • Perform gap analysis between current system functionality and business needs.
  • Create reports and dashboards using built-in analytics tools.
  • Support ERP/CRM data migration, testing, training, and post-implementation support.
  • Provide end-user support and help resolve ERP/CRM-related issues.

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