Business Analyst with ERP
17 hours ago
We are looking for a Business Analyst with hands-on experience in ERP and CRM platforms to support process optimization, system integration, and digital transformation initiatives. The ideal candidate will understand how ERP and CRM systems support end-to-end business functions and will work with cross-functional teams to enhance operational efficiency.
Must Have
- 3+ years of experience with ERP systems (e.g., SAP, Oracle, MS Dynamics)
 - 2+ years with CRM platforms (e.g., Salesforce, Zoho)
 - Strong documentation and stakeholder management skills
 - Experience in data mapping, testing, and UAT
 
CRM Knowledge (any of the following)
- Salesforce
 - HubSpot
 - Zoho CRM
 - Microsoft Dynamics 365 CRM
 - SAP CRM
 
ERP Knowledge (any of the following)
- SAP (e.g., SAP S/4HANA, SAP ECC)
 - Oracle ERP Cloud / Oracle E-Business Suite
 - Microsoft Dynamics 365 (Finance & Operations)
 - NetSuite
 - Odoo
 
Key Responsibilities
- Analyze business processes and identify opportunities for improvement using ERP and CRM systems.
 - Act as a bridge between business teams and technical teams for ERP/CRM implementations or enhancements.
 - Gather and document detailed business requirements related to ERP and CRM functions (e.g., Sales, Procurement, Inventory, Finance, Customer Support).
 - Perform gap analysis between current system functionality and business needs.
 - Create reports and dashboards using built-in analytics tools.
 - Support ERP/CRM data migration, testing, training, and post-implementation support.
 - Provide end-user support and help resolve ERP/CRM-related issues.
 
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