
Business Analyst with ERP
23 hours ago
We are looking for a Business Analyst with hands-on experience in ERP and CRM platforms to support process optimization, system integration, and digital transformation initiatives. The ideal candidate will understand how ERP and CRM systems support end-to-end business functions and will work with cross-functional teams to enhance operational efficiency.
Must Have
- 3+ years of experience with ERP systems (e.g., SAP, Oracle, MS Dynamics)
- 2+ years with CRM platforms (e.g., Salesforce, Zoho)
- Strong documentation and stakeholder management skills
- Experience in data mapping, testing, and UAT
CRM Knowledge (any of the following)
- Salesforce
- HubSpot
- Zoho CRM
- Microsoft Dynamics 365 CRM
- SAP CRM
ERP Knowledge (any of the following)
- SAP (e.g., SAP S/4HANA, SAP ECC)
- Oracle ERP Cloud / Oracle E-Business Suite
- Microsoft Dynamics 365 (Finance & Operations)
- NetSuite
- Odoo
Key Responsibilities
- Analyze business processes and identify opportunities for improvement using ERP and CRM systems.
- Act as a bridge between business teams and technical teams for ERP/CRM implementations or enhancements.
- Gather and document detailed business requirements related to ERP and CRM functions (e.g., Sales, Procurement, Inventory, Finance, Customer Support).
- Perform gap analysis between current system functionality and business needs.
- Create reports and dashboards using built-in analytics tools.
- Support ERP/CRM data migration, testing, training, and post-implementation support.
- Provide end-user support and help resolve ERP/CRM-related issues.
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