Position: Customer Support Executive

1 week ago

Noida, Uttar Pradesh, India 10xgrowthaccelerator Full time ₹ 19,000 - ₹ 25,000 per year

Position: Customer Support Executive (Blended Process)

Location: Noida

Job Type: Full-Time | Work From Office

Process:

Blended – Chat + Voice Support (Inbound & Outbound)

Role Summary:

  • Handle customer interactions through both chat (80%) and voice (20%) channels
  • Address and resolve customer queries promptly in English & Hindi
  • Maintain a professional tone and ensure accurate documentation of interactions
  • Escalate complex issues to the relevant department when required
  • Ensure high levels of customer satisfaction and adherence to process quality standards

Eligibility & Requirements:

  • Education: Graduate (any discipline)
  • Experience: Open to Freshers & Experienced candidates
  • Languages: Fluent in English & Hindi
  • Assessment: Versant Level 4 (minimum score: 5)
  • Good communication, typing speed, and problem-solving skills
  • Ability to work in a fast-paced environment with attention to detail

Salary:

  • Freshers: ₹19,000 CTC / ₹15,000 In-hand
  • Experienced: ₹25,000 CTC / ₹20,000 In-hand

Shift & Working Days:

  • Rotational Shifts
  • 6 Days Working | 1 Rotational Week Off

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Provident Fund

Ability to commute/relocate:

  • Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Required)

Location:

  • Noida, Uttar Pradesh (Required)

Work Location: In person

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