Team Lead

3 hours ago


Navi Mumbai, Maharashtra, India DBS MINTEK PVT LTD Full time ₹ 4,00,000 - ₹ 8,00,000 per year

We are seeking an experienced and dynamic Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of operations.

Key Responsibilities

  • Lead, manage, and motivate a team of customer service agents to achieve performance targets.
  • Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
  • Handle escalated customer queries and resolve issues efficiently.
  • Ensure adherence to company policies, procedures, and quality standards.
  • Maintain and report on team KPIs and provide regular performance updates to management.
  • Facilitate training and development programs to enhance team skills and knowledge.
  • Foster a positive and collaborative work Minimum 3 years of experience in BPO operations, with at least 6 month in a leadership role.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and handle multiple priorities.
  • Proficiency in MS Excel
  • Ability to motivate, mentor, and guide a team towards achieving business goals.

)


  • Team Lead

    6 days ago


    Navi Mumbai, Maharashtra, India Eclat Health Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Team Lead PB/HB(RCM)Department: Revenue Cycle ManagementLocation: MumbaiShifts : Night ShiftsJob Summary: Responsible for leading the Physician Billing/ Hospital Billing team (20 Agents), ensuring timely and accurate claim submissions, resolving billing issues, and meeting performance targets. Supports process improvement, compliance, and team...

  • Team Lead

    1 week ago


    Navi Mumbai, Maharashtra, India Cyfuture Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Title: Team Lead - BPO OperationsCompany: Cyfuture India Pvt LtdLocation: Mahape/Ghansoli (Navi Mumbai)Salary: 25, ,000/- per monthJob Summary:Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and...

  • Team Lead

    2 weeks ago


    Navi Mumbai, Maharashtra, India Outworx Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We're Hiring: Team Lead ITIL Certified Location: Worli & Navi Mumbai (On-site) Experience: 7+ Years Job Type: Full-Time Certification Required: ITILAre you an experienced IT professional with a passion for leadership and process excellence? We're looking for a Team Lead (ITIL Certified) to join our dynamic IT operations team. Key Responsibilities:Lead and...

  • Team Lead

    5 hours ago


    Navi Mumbai, Maharashtra, India Baynine Ventures Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Team Lead – Inside SalesCompany: KinderSpring (Aulixo Healthcare)Location: Navi Mumbai (Work from Office)Experience: 6-10 years (with team handling experience)About the Role:We are hiring an Inside Sales Team Lead to drive revenue growth, manage the sales funnel, and mentor a team of sales executives. The role involves lead conversion, customer...

  • Team lead

    1 week ago


    Navi Mumbai, Maharashtra, India Aseup Consultancy Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Aware of Social Media Management, Complaint DeskMin 2 Year International Call Center Experience As Team lead, Should have experience in handling teams of 20 peopleSocial media Escalation experience required Required Candidate profileMinimum 5 year of work experience in a Domestic/International Premium segmentVoice/Email/Chat/ORM Program, with minimum of 1+...

  • Team Lead

    6 days ago


    Navi Mumbai, Maharashtra, India Narang Realty Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role & responsibilities :1. Team Management:Lead, Monitor and Motivate a team of sales closer to achiev and exceed sales targets.Monitor daily, Weekly and monthly performance metrics.Provide regular feedback, training and coachin sessions.2. Sales Execution:Actively Support the team in deal closureAnalyse sales pitches, suggest improvements and implement...

  • Team Lead

    6 days ago


    Navi Mumbai, Maharashtra, India Saraswat Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Role - Team Lead (Debit & Credit Cards Vertical)We are seeking an experienced team lead to manage the Debit & Credit Cards vertical within the Information Technology department. The role requires strong leadership, deep understanding of card management systems, payment networks, and the ability to architect, develop, and maintain scalable, secure, and...

  • Team Lead

    2 weeks ago


    Navi Mumbai, Maharashtra, India Hexaware Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Title: Team LeadLocation: GhansoliExperience: Overall 5 years and minimum 18 months experience as a Team Leader in BPO/Call CentreIndustry: Customer Service - InboundEmployment Type: 6 days working 1 rotational week offRoles and Responsibilities:Lead and motivate a high-performing sales voice team to achieve targets.Monitor team metrics, provide...

  • Team Lead

    6 days ago


    Navi Mumbai, Maharashtra, India Sharekhan Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position PurposeLead, supervise and motivate a team of relationship managers to achieve monthly, quarterly and annual sales targetRole & responsibilitiesManaging team of 10 Preferred RMRevenue Generation as per assigned Team TargetsAcquire and upgrade knowledge on filling up KYC/new products/processesManaging and updating Lead management system...

  • Team Lead

    2 weeks ago


    Navi Mumbai, Maharashtra, India Twiite Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsibilities:* Collaborate with cross-functional teams on projects* Manage team performance and development* Ensure project deadlines met* Lead, coach, motivate and train team members* Coordinate team resources and goalsProvident fundHealth insuranceAnnual bonus