Team Lead

4 days ago


Navi Mumbai, Maharashtra, India Hexaware Technologies Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Role & responsibilities:

  • Should have fluent communication.
  • Candidate should be aware of customer service metrics like CSAT, Attrition, Shrinkage, SLA, AHT, NPS, etc.
  • Should have at least 2 years of on paper experience as a Team Lead.
  • Candidate should have knowledge regarding Occupancy & Utilization.
  • Leadership Excellence
  • Results-Driven Approach
  • Training and Development Experience
  • Effective Interviewing Skills
  • Strong Internal Stakeholder Relations
  • Quality Customer Service Background
  • Performance Metrics
  • Operational Efficiency Expertise

Shifts:

5 days working Rotational shifts

Week offs

2 Rotational weeks off

Location

Navi Mumbai

Contact


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