Team Lead

2 days ago

Navi Mumbai, Maharashtra, India Cognizant Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description for Team Leader

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Key Result Areas (KRAs)

Leadership:

  • The Team Leader is expected to actively lead and motivate the team for whom he / she is the primary point of contact.
  • The Team Leader is expected to be close to the team and be aware of issues, including potential issues, within the team and appropriately resolve / escalate the same.
  • The Team Leader should be aware of the strengths and weaknesses of his / her team members and provide them with appropriate guidance and direction.
  • The Team Leader is expected to actively promote the company ethos, and create and maintain an environment which encourages retention.
  • The Team Leader is expected to identify and implement feasible solutions to issues which could lead to attrition.

Teamwork:

  • The Team Leader is expected to create and maintain an environment that fosters teamwork, in which each member is an eager contributor.
  • The Team Leader is expected each team member is a functional unit of a very cohesive team and share a close bond with their peers.
  • The Team Leader is expected to actively participate and encourage participation in team events.

Continuous Improvement:

  • The Team Leader is expected to constantly improve upon current performances and raise the bar of expectations and standards.
  • The Team Leader is also expected to contribute ideas / suggestions which improve the process efficiency or enhance the way we work.
  • The Team Leader should constantly strive to invite suggestions from the team and implement them if found feasible.

Appraisals:

  • The Team Leader is expected to conduct and document appraisal reviews of the team members on at least a monthly basis.
  • The Team Leader should give feedback to individual team members in a manner not offensive to the team member, focusing on the performance rather than the personality of the individual, in an unbiased and unprejudiced way.
  • The Team Leader should be objective and specific while delivering feedback and avoid being general.
  • The Team Leader is expected to be open and receptive to feedback.

Qualification:

  • Graduate
  • 6+ years of experience in U.S Mortgage Servicing\Default Servicing\Foreclosure
  • Good understanding of U.S. Mortgage Banking\Loan Servicing cycle
  • Minimum of 2 years in the team handling role

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