BPO Team Lead

Manage a team of customer service representatives. Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. Ensure compliance with BPO standards, policies, and procedures. Required Candidate profileMust have min 1 year experience on papers as TL in International BPO. Must have experience in International Voice...

We are seeking an experienced and dynamic Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership...

Team Lead - Online Reputation Management (ORM)Job Role:-The Team Lead will be responsible for overseeing a team dedicated to managing social media and email communications, focusing on Online Reputation Management (ORM) and handling complaints and escalations. This role requires a proactive individual who can effectively lead a team, ensuring customer...

Job Title: Team Leader Voice Process (Insurance Domain)Location: AURUM Proptek Building , MBP , Mahape , Ghansoli , Navi MumbaiJob Type: Full-timeShift: Day ShiftExperience Required: 35 years (with at least 1–2 years in a Team Leader role)Domain: Insurance Life/Health/General Reporting To: Operations Manager / Process ManagerJob Summary:We are seeking a...

Location: Thane Wagle EstateSalary: 40k to 55kUrgent Hiring for Team or international BPO Customer service US ProcessMust have a knowledge of Shrinkage and AttritionMust have experience in International BPO as a Team Leader in customer service US/UK/AUSTRALIA processMinimum 3 Years of experience Required as team leader on PaperMust have excellent...

Team Leader–International process Voice Process (Good communication skill)Domain –Inbound Customer ServicesExperiences : Over all 5 years of experiences and 2+ years of International TL BPO on paper it mandatoryVoice Team handling, team Management

Job Opening: US Healthcare Process Executive (Voice �� Night Shift)Location: Vashi-Turbhe, Navi Mumbai | Shift: 7:30 PM �� 4:30 AM (US Shift)Industry: US Healthcare BPO | Experience: 6+ monthsAbout Us:Ace Health Connect empowers US healthcare providers with sales, marketing, and BPO services. We specialize in Medicare, DME, and Genetic Testing...

We are looking for a skilled Team Leader to join our Operations team in Domestic BPO/Call Centre industry. The ideal candidate will have 5-10 years of experienceRoles and ResponsibilityLead and manage a team of operations professionals to achieve business objectives.Develop and implement process improvements to increase efficiency and...

BPO backgroundCurrently should be working with email/ chat process No calling or sales process candidates Should have handled large volumes Communication should be good Should have handled a time size of 15 and above

Team Lead – Customer Support (International Voice Process)Location:Airoli,Navi MumbaiSalary:Upto 8 LPAShift:Night Shift (US Process)Work Mode:Work from OfficeExperience:Minimum 2+ Years (Customer Support – International Voice Process)Key Responsibilities:Lead and manage a team of 20+ associates in International Voice Support (Inbound & Outbound).Ensure...