Customer Support Executive

3 days ago

Hyderabad, Telangana, India 1stZoom Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Key Responsibilities:

·      Client Interaction: Respond to customer inquiries via phone, email, and in-person, providing detailed information about our services and addressing any questions or concerns.

·      Issue Resolution: Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions and maintaining client trust.

·      Coordination: Collaborate with design and operations teams to relay client feedback and ensure seamless project execution.

·      Documentation: Maintain accurate records of customer interactions, feedback, and service issues to inform continuous improvement efforts.

·      Follow-Up: Conduct regular follow-ups with clients to ensure ongoing satisfaction and to gather feedback for service enhancement.

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