Customer Support Executive

8 hours ago


Hyderabad, Telangana, India Voxvalley Technologies inc Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

Voxvalley Technologies Inc. is a pioneer in developing CPaaS, Omnichannel, VoIP softphone, SDKs, and SaaS-based products curated for modern-day communication needs. With over 11 years of industry expertise, Voxvalley offers innovative cloud communication solutions known for their enhanced scalability and increased security. Key products include CPaaS for integrating real-time communication features, MoSIP C5 for managing business communications, and Tringy, an all-in-one VoIP platform. The company's solutions provide white labeling capabilities, allowing diverse industries to deploy and scale rapidly.

Role Description

This is a full-time on-site role for a Customer Support Executive located in Hyderabad. The Customer Support Executive will be responsible for addressing customer inquiries and providing excellent customer service through various support channels. The executive will handle technical support issues, ensure customer satisfaction, deliver online support, and work closely with other teams to resolve customer problems efficiently.

Qualifications

  • International Customer Support experience in Voice and non-voice minimum 1-3 years
  • Customer Service, and Customer Satisfaction skills
  • Online Support and Technical Support skills
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to work well in a team and independently
  • Experience with communication solutions and SaaS products is a plus
  • Bachelor's degree in a related field or relevant experience


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