Call Quality Analyst
1 week ago
Role & responsibilities
- To monitor and evaluate the performance of the CCEs and suggest their improvement areas
- To provide feedbacks to the CCEs based on the internal / external audits to improve the CCEs performance on the call and to identify training needs.
- To take part in calibrations with the client, OPS, Training and help to resolve the disputes.
- To ensure the process is meeting Client KPIs such as CSAT and Quality scores
- To conduct Quality sessions to share areas of improvements based on the feedback of audits.
- Mock call and OJT certification of New Hire Batches
- Ensure higher Client satisfaction scores
- Identification of root causes and preparing Corrective actions
- To give inputs to the CCEs on their improvement areas
Key Deliverables
- Call audits as per plan, achieving quality levels as per KPI standards
Education
- Any Graduate
Professional Experience
- More than 1 year of work experience in relevant field
.
Contact person:- Kavita Mehra
-
Financial Analyst
5 days ago
Jamshedpur, Jharkhand, India TATA Cummins Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionResponsible for the preparation of complex and interpretive financial analyses and reports. Supports the annual budget process, expense and/or staffing forecasts and statistical reporting. Knowledge on Costing and Fixed Asset AccountingKnowledge on USGAAP/IGAAP ReportingPreparation of Notes to accounts on quarterly and annual basis in compliance...
-
Lab Analyst
3 days ago
Jamshedpur, Jharkhand, India Extra Blue Full time ₹ 3,00,000 - ₹ 4,50,000 per yearSkilled prof to operate and manage ICP-OES machine in-house lab for AdBlue (DEF) quality testing. The role involves running routine testing ensuring compliance with ISO 22241 & standards maintaining the smooth functioning of the equipment.
-
Customer Support Executive
5 days ago
Jamshedpur, Jharkhand, India Innotech Global Full time ₹ 4,00,000 - ₹ 6,00,000 per yearResponsibilities:*Manage international calls with US clients*Maintain high call quality through good English communicationAbility to work in night shifts*Provide precise and reliable information to customers regarding bookings, cancellationsHealth insuranceAnnual bonusProvident fund
-
Team Leader/Supervisor
2 weeks ago
Jamshedpur, Jharkhand, India Innotech Global Full time ₹ 4,20,000 per yearResponsibilities:Lead and manage a team of customer support executives handling inbound calls.Monitor team performance (AHT, CSAT, FCR, Quality, Attendance) and drive target achievement.Conduct coaching, feedback sessions, and performance reviews to improve team productivity.Handle customer escalations and ensure timely issue resolution.Maintain daily...
-
Jamshedpur, Jharkhand, India JINGA Full time ₹ 20,00,000 - ₹ 25,00,000 per yearConsultant - Anesthesia Palliative Intensivist- Apply - info at jinga dot inor call at QUALIFICATION: MBBS + MDAnesthesiologyEXPERIENCE: 3+ yearsJOB LOCATION: JamshedpurAnesthesiology, Surgery, Working With Surgeons, We are looking for an Anesthesiologist to join our team. This person will provide patients with high-quality and painless care during surgical...
-
Sales Executive
2 weeks ago
Jamshedpur, Jharkhand, India Liasotech Private Limited Full time ₹ 1,44,000 - ₹ 2,16,000 per yearJob Title: Internal Sales ExecutiveCompany: Liasotech Private LimitedLocation: Jamshedpur, JharkhandSalary Range: ₹12,000 – ₹18,000 per month (based on experience and skills)Industry: Oil Filtration Machine Manufacturing & AMC/ARC Service ProviderEmployment Type: Full-TimePosition SummaryLiasotech Private Limited is seeking a female candidate with an...
-
Internal Sales Support Executive
5 days ago
Jamshedpur, Jharkhand, India Liasotech Private Limited Full time ₹ 1,44,000 - ₹ 2,16,000 per yearJob Title: Internal Sales Support ExecutiveCompany: Liasotech Private LimitedLocation: Jamshedpur, JharkhandSalary Range: ₹12,000 – ₹18,000 per month (based on experience and skills)Industry: Oil Filtration Machine Manufacturing & AMC/ARC Service ProviderEmployment Type: Full-TimePosition SummaryLiasotech Private Limited is seeking a female candidate...
-
Manager -LV Sales -EZ
2 weeks ago
Jamshedpur, Jharkhand, India Schneider Electric Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:Sales Revenue GenerationDevelop and execute strategic sales plans to achieve and exceed revenue targets.Monitor sales performance metrics and optimize sales processes for efficiency.Key Account ManagementBuild and maintain strong relationships with high-value clients.Ensure client satisfaction and retention through regular engagement and...
-
Associate, Tech Quality
1 week ago
Jamshedpur, Jharkhand, India Kyndryl Full timeWho We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Are you...
-
Market Research Executive
1 week ago
Jamshedpur, India STRATEGIC MARKET RESEARCH Full timeThe Market Research Analyst plays a crucial role in collecting, analyzing, and interpreting data to provide valuable insights into market trends, consumer behavior, and competitive landscapes. This role is essential for informing business strategies, identifying opportunities, and supporting decision-making processes within the organization. **Experience -...
-
Market Research Executive
4 days ago
Jamshedpur, India STRATEGIC MARKET RESEARCH Full timeThe Market Research Analyst plays a crucial role in collecting, analyzing, and interpreting data to provide valuable insights into market trends, consumer behavior, and competitive landscapes. This role is essential for informing business strategies, identifying opportunities, and supporting decision-making processes within the organization. **Experience -...
-
Telemarketer - Mobile Phones
5 days ago
Jamshedpur, India Hopla Sustainability Solutions Pvt. Ltd. Full timeHopla Sustainability Solutions Private Limited is an exciting startup based in Jamshedpur. We are in the business of extending the life of smartphones (and other electronic gadgets) through state of the art quality check and refurbishment process. The company is building both offline and online channels (using an app) to sell through retailers/ dealers and...
-
Officer Nursing
2 weeks ago
Jamshedpur, India Tata Steel Full time**Role description**: Officer Nursing is responsible to the Nursing Superintendent and assist her in the administration of nursing services in the hospital. **Skills**: - Supervise the nursing care of the patients in various departments of her assigned area by taking regular round and audit of her area. - Act as a liaison officer between Nursing Supdt. and...
-
Manager -LV Sales -EZ
6 hours ago
Jamshedpur, India Schneider Electric Full timeSales Revenue Generation * Develop and execute strategic sales plans to achieve and exceed revenue targets. * Monitor sales performance metrics and optimize sales processes for efficiency. Key Account Management * Build and maintain strong relationships with high-value clients. * Ensure client satisfaction and retention through regular engagement and...
-
Urgent Search: Experienced Admission Counsellor
3 weeks ago
Jamshedpur, JH, IN BNTC School Of Nursing Full timeBNTC Group Of Institution is a leading Hotel Management Institute dedicated to providing quality education and professional training in hospitality tourism and culinary arts We take pride in nurturing future leaders for the hospitality industry through excellence in academics innovation and student support To strengthen our admission and counselling...
-
City Head/ Team leader
4 days ago
Dhanbad, Hazaribag, Jamshedpur, India Fintech Blue Solutions Full time ₹ 1,20,000 - ₹ 6,00,000 per yearRole & ResponsibilitiesSupervision and Leadership: Oversee & ensuring the team is meeting performance targets, maintaining good relationship with DPs and providing quality customer service. Guide, motivate, and manage a team of key account managers to achieve their individual and collective goals.Performance Monitoring and Reporting: Monitor center metrics,...