Associate, Tech Quality

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Are you passionate about delivering exceptional customer experiences Do you thrive in a dynamic and collaborative environment where your ideas can shape the future of quality standards Look no further - join Kyndryl as a Tech Quality Specialist and embark on a rewarding journey to revolutionize customer satisfaction As a Tech Quality Specialist you will be at the forefront of our commitment to excellence You will foster a culture of quality that goes beyond meeting customer needs - we aim to exceed expectations and create raving fans Collaborating closely with the Customer Service Center CSC Quality lead and a team of talented Quality Specialists you will build strong relationships and work together to develop innovative solutions that leave a lasting impact No two days will be the same in this role Your passion for improvement will drive you to proactively identify areas for enhancement and implement changes that lead to continuous performance advancements By leveraging your expertise in Defect Prevention methodologies you will eliminate wasteful practices and drive process improvements that elevate our standards to new heights As the owner and driver of the Quality Call Process you will ensure that our customer interactions are of the highest quality Through meticulous call monitoring and insightful feedback you will empower our team to consistently deliver exceptional service Similarly as the master of the Documentation Check Process you will guarantee that our ticket records are flawless adhering to strict standards and utilizing Computer Telephone Integration CTI effectively Your influence will extend beyond day-to-day operations Regularly presenting to both your team and the management team you will be the voice of quality improvement sharing insights and inspiring change With your expertise in Root Cause Analysis you will uncover the top defect areas enabling the rollout of targeted action plans that drive significant results At Kyndryl we believe that quality is not just a goal but a way of life If you are ready to make an impact challenge the status quo and revolutionize customer satisfaction then this is the role for you Join us as a Tech Quality Specialist and be part of a team that is dedicated to setting new standards of excellence in the tech industry Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career We have opportunities that you won t find anywhere else including hands-on experience learning opportunities and the chance to certify in all four major platforms Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector you can find your opportunity here Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Skills and Experience oDeep understanding of quality assurance concepts methodologies and best practices in software development oIn-depth knowledge of the various stages of the SDLC including requirements gathering design development testing deployment and maintenance with the ability to understand the impact of quality activities at each stage oExperience in defect tracking and management processes oAbility to prioritize and communicate defects effectively with development teams for timely resolution Preferred Skills and Experience oBachelor s degree in Computer Science Information Security or a related field oFamiliarity with quality management frameworks including data quality such as International Standards Organization ISO or oCapability Maturity Model Integration CMMI is beneficial oCollaborative approach to work effectively with cross-functional teams including developers project managers and product owners oAbility to articulate process improvement techniques to leadership oUnderstanding of systems and infrastructure designed and created to organize delivery of the service Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address