Senior Associate Ii, Infrastructure Specialist

Who We Are At Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis documenting and diagraming work for hand-off offering timely solutions and generally figuring it out This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients There are two halves to this role First contributing to current projects where you analyze problems and tech issues offer solutions and test modify automate and integrate systems And second long-range strategic planning of IT infrastructure and operational execution This role isn t specific to any one platform so you ll need a good feel for all of them And because of this you ll experience variety and growth at Kyndryl that you won t find anywhere else You ll be involved early to offer solutions help decide whether something can be done and identify the technical and timeline risks up front This means dealing with both client expectations and internal challenges - in other words there are plenty of opportunities to make a difference and a lot of people will witness your contributions In fact a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name That s the kind of impact you can have This is a project-based role where you ll enjoy deep involvement throughout the lifespan of a project as well as the chance to work closely with Architects Technicians and PMs Whatever your current level of tech savvy or where you want your career to lead you ll find the right opportunities and a buddy to support your growth Boredom Trust us that won t be an issue Roles Responsibilities include Router Switch Management Patch and Upgrade Switch Router with recommended version Troubleshoot and resolve network routing issues Perform and maintain backup of all the Network Devices Ensure Log Capturing of all the Network Devices Monitor bandwidth utilization and recommend upgrade whenever needed Maintain inventory of Network Devices and all links Perform Basic Hygiene Health Check for all the Network Devices as per customer defined schedule Ensure monitoring is enabled for all Network Devices and Interface Ensure Network Redundancy at every layer and highlight gaps if found Resolving Incidents Service Requests with respect to Routing Switching Coordination with OEM for advanced troubleshooting Firewall NIPS Management Patch and Upgrade Firewalls NIPS with recommended version Implement Client approved Firewall Rules Perform Firewall Rules Review as per agreed schedule Monitor Manage Firewalls NIPS Ensure log capturing is enabled and is being performed for all the Firewalls NIPS Perform and maintain backup of all the Firewall NIPS Resolving Incidents Service Requests with respect to Firewalls NIPS Managing tracking license and signatures on Firewall NIPS Coordination with OEM for advanced troubleshooting Monitor health for Access Points installed through Central Wireless Controller Coordination with OEM for advanced troubleshooting Cisco Meraki Manage Wireless Reporting Prepare and submit Network Device related reports as and when asked Physical Support Wireless Network Management Mount Unmount Network Devices as and when required Replace faulty network devices in case of hardware failure Providing cabling support as and when required Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job and you ll continuously grow as a Cloud Hyperscaler Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer and there are opportunities at every skill level to grow in either of these directions Who You Are You re good at what you do and possess the required experience to prove it However equally as important - you have a growth mindset keen to drive your own personal and professional development You are customer-focused - someone who prioritizes customer success in their work And finally you re open and borderless - naturally inclusive in how you work with others Required Technical and Professional Experience Total exp of 6 to 8 years Must have cleared associate level certification like CCNA JNCIA CCNP Routing Switching - Cisco Juniper Arista Brocade Huawei HP KYNDRYL PureFlex Excellent Firewall VPN NIPS Understanding - Cisco ASA FortiGate Good troubleshooting skills on Routing Protocol BGP OSPF Static Route Should have understanding about network technologies like SDN Cloud Vision L3 Fabric VxLAN NSX Good understanding and troubleshooting skills for Switching Redundancy Protocol HSRP Spanning Tree VLANs EtherChannel Good troubleshooting skills for User Network Issues including WiFi Support Logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems Strong analytical and problem-solving skills with high attention to detail Preferred Technical and Professional Experience Sound knowledge about various Network Monitoring and management tools like SolarWinds Infoblox Bachelor s Degree or relevant Being You Diversity is a whole lot more than what we look like or where we come from it s how we think and who we are We welcome people of all cultures backgrounds and experiences But we re not doing it single-handily Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work individually and collectively and support the activation of our equitable culture That s the Kyndryl Way What You Can Expect With state-of-the-art resources and Fortune 100 clients every day is an opportunity to innovate build new capabilities new relationships new processes and new value Kyndryl cares about your well-being and prides itself on offering benefits that give you choice reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey Our employee learning programs give you access to the best learning in the industry to receive certifications including Microsoft Google Amazon Skillsoft and many more Through our company-wide volunteering and giving platform you can donate start fundraisers volunteer and search over 2 million non-profit organizations At Kyndryl we invest heavily in you we want you to succeed so that together we will all succeed Get Referred If you know someone that works at Kyndryl when asked How Did You Hear About Us during the application process select Employee Referral and enter your contact s Kyndryl email address