City Head/ Team leader

3 days ago

Dhanbad Hazaribag Jamshedpur, India Fintech Blue Solutions Full time ₹ 1,20,000 - ₹ 6,00,000 per year

Role & Responsibilities

  • Supervision and Leadership: Oversee & ensuring the team is meeting performance targets, maintaining good relationship with DPs and providing quality customer service. Guide, motivate, and manage a team of key account managers to achieve their individual and collective goals.

  • Performance Monitoring and Reporting: Monitor center metrics, such as call volume, response time, and sales numbers, customer satisfaction scores. Analyze data to identify areas for improvement and ensure that the team is meeting or exceeding key performance indicators (KPIs).

  • Problem Resolution and Escalation: Address and resolve complex customer issues or complaints that agents are unable to handle. Serve as the point of escalation for challenging situations and provide effective solutions to enhance customer satisfaction.

  • Team handling: Must have team handling Experience and also capable of building team of RMs in their location.

Skill Requirements;

  • Minimum work experience of 8 years of which proven work experience in Insurance Sales

  • Insurance experience / Start up Experience

  • Maturity to handle the team

  • Should be able to take responsibility of monthly numbers and deliver the same

  • Understand and align with the company policies

  • Maintain highest level of business hygiene

  • Strategize and constantly innovate (if situation demands)

  • Should be aware of the market developments

  • Maintain good relationship with clients as well as insurance companies

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