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International - Non voice- Gaming Support

2 weeks ago

Bengaluru, Karnataka, India IntouchCX Full time US$ 20,000 - US$ 30,000 per year

Urgent Hiring | International Non-Voice Process - Apply Now

Greetings from IntouchCX

We are currently Hiring for International Non Voice Process.

Customer Service Associate

Contact Details: HR : PUSHPA

Mobile number :

Email ID :

Immediate Joiners Required

The role of Customer Support Associate (CSA), will be responsible for:

  • Answering player support queries via Email and Discord
  • Troubleshooting game issues via Email and Discord
  • Answering player queries about features and functionalities of the clients service offerings
  • Answering questions regarding game issues and making recommendations
  • Escalate product related issues to internal teams & close loop
  • Going the extra mile to engage with players by solving their issues and ensuring satisfaction

Requirements:-

  • An obligation to deliver exceptional customer service
  • Receive inbound emails and Discord messages to gather and verify required information and do utmost within their power to solve issues submitted
  • Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
  • Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
  • Actively read the player, and show empathy and patience
  • Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
  • Ensure policies and procedures are followed on all emails and Discord tickets
  • Maintain thorough knowledge of systems so that information can be researched and proper information is given to players
  • Learn and retain a thorough working knowledge of all existing and new process and procedures
  • Achieve assigned Key Performance Indicators e.g.Average Handle Time, FRT, Quality, CSAT & DSAT
  • Attend Team Meetings/additional training sessions as scheduled
  • Performs other duties as assigned

Critical Skills:-

  • Excellent written communication skills - ability to write accurately, using proper grammar, and sentence structure.
  • Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
  • Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
  • Have a personal interest in MMORPG and related communities
  • Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
  • Ability to work in a fast-paced, hectic, changing environment
  • Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
  • Have a basic understanding of Web3 platforms and Blockchain
  • Ability to operate personal computer and CRM tools
  • Ability to adhere to all organizational policies and procedures
  • Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
  • Ability to perform basic mathematical functions
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Educational/Work Experience and Requirements

  • Must have minimum 6 months experience in customer support
  • Must successfully pass a background check
  • High school diploma or equivalent required
  • Post secondary degree is a plus

Benefits:-

  • An attractive compensation package with performance-based incentives
  • Incredible learning and growth opportunities
  • Outstanding rewards and recognition program & employee engagement activities
  • Free Food and Transport while working on-site
  • Medical Insurance

To schedule your interview kindly Contact HR PUSHPA or WhatsApp

your CV on

Email to