Customer Relationship Officer

12 hours ago

Chennai, Tamil Nadu, India FIPRAS INTERNATIONAL PVT LTD Full time

Customer Relationship Officer - Female- Chennai - Leading Wellness Company

We are seeking a Customer Relationship Executive (CRE) to manage client interactions, ensure excellent service experience, and support patient engagement throughout their wellness journey. The role focuses on client coordination, follow-ups, retention, and satisfaction, while maintaining professionalism and empathy in a healthcare environment.

Key Responsibilities Client Interaction & Support

  • Greet and assist walk-in clients professionally
  • Handle inbound and outbound calls related to appointments and queries
  • Guide clients through consultation and treatment processes
  • Address client concerns and escalate issues when required

Appointment & Follow-up Management

  • Schedule and manage doctor / therapist appointments
  • Conduct post-consultation and treatment follow-ups
  • Send reminders via calls, WhatsApp, or SMS
  • Ensure continuity of treatment plans and client retention

Customer Experience & Retention

  • Maintain high levels of client satisfaction
  • Build long-term relationships with clients
  • Encourage repeat visits and referrals
  • Collect feedback and support service improvement initiatives

Documentation & Coordination

  • Maintain accurate client records and consent forms
  • Update CRM / Excel with appointment and follow-up details
  • Coordinate with doctors, therapists, and sales counsellors
  • Support front-desk and operations when required

Qualifications & Requirements Education

  • Graduate / Diploma (Any discipline)

Experience

  • 1–4 years of experience in customer service / relationship management
  • Experience in wellness, healthcare, clinic, hospitality, or beauty industry preferred
  • Freshers with strong communication skills may be considered

Skills

  • Excellent communication and interpersonal skills
  • Empathetic, patient-focused approach
  • Organised and detail-oriented
  • Basic computer knowledge (MS Excel, CRM, WhatsApp Business)
  • Ability to handle sensitive client information confidentially

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Language:

  • English, Tamil (Required)

Work Location: In person

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