IT Tool Support Engineer

Job Title

IT Tool Support Engineer

Job Description
IT Tool Support Specialist – DOORS, HPQC, and Polarion
Your Position
General merchandise, fashion and food retail companies need to be flexible in handling the levels of orders, fulfil online orders and store deliveries, and cope with a lack of available workforce. Such companies continuously improve their supply chains and invest in innovative technologies. Vanderlande understands the complexities associated with operating a successful warehouse operation and delivers future proof logistic process automation.

These automation systems are composed of many (electro-)mechanical and IT components, built by teams in various parts of the world and must be integrated with other (software) systems to support the processes of our customers.

As a Tool support Specialist you are supporting the proper execution of our projects. Do you have experience with requirements- and test management tooling? Do you know how to make project execution more efficient by automation, then apply now as a Tool Support Specialist at Vanderlande.

Position Overview

The IT Tool Support Specialist manages and optimizes DOORS, HPQC, and Polarion ALM tools, providing user support, maintenance, troubleshooting, and collaborating with teams to ensure effective tool usage throughout the OT, Electro Mechanical and software development lifecycle.

It is important to note that Polarion tool is replacing DOORS and HPQC. The responsibilities will shift to Polarion

Key Responsibilities

• Support & Troubleshooting Provide first/second-level support for DOORS, HPQC, and Polarion; quickly resolve or escalate issues and document actions.
• Administration Install, configure, and maintain tool environments, manage users and permissions, monitor system health, apply updates, automate tasks, and ensure compliance.
• User Onboarding & Training Set up accounts, deliver training, and develop resources to support users and reduce tickets.
• Customization & Improvement Adapt workflows, dashboards, and templates; gather enhancement requirements; help automate processes and integrate with other systems.
• Integration & Data Management Maintain integrations (e.g., JIRA, Jenkins), support data migrations, and ensure data security and regulatory compliance.
• Reporting Build and maintain reports/dashboards, analyze usage, and prepare documentation for audits.

Required Skills

• Bachelor's in Computer Science/related field or equivalent experience.
• 3+ years supporting DOORS, HPQC, and/or Polarion in enterprise settings.
• Proficiency in administration, user management, workflow customization, and troubleshooting for at least two tools.
• Knowledge of requirements management, QA, ALM practices, scripting (PowerShell/Python/VBScript), relational databases, REST APIs, and integrations.
• Strong communication, organizational, multitasking, and teamwork skills.

Preferred

• Certifications in DOORS, HPQC, knowledge of Polarion; experience with JIRA, Confluence, Jenkins, Git.
• Familiarity with regulated industries, ITIL frameworks, and Agile/Waterfall methodologies.
• Ability to provide a high-level overview on Requirement Management, Test Management, Design Management topics to provide a solution.

Key Competencies

• Analytical thinking, customer service orientation, problem-solving, adaptability, collaboration, and confidentiality.

Typical Activities

• Address user requests/issues, onboard users, customize workflows, monitor metrics, coordinate upgrades, update documentation, and participate in team meetings.