Customer Relationship Manager

4 days ago


Murlipura Jaipur Rajasthan, India Shri Vijay Steel Industries Full time ₹ 1,80,000 - ₹ 3,50,000 per year

We are seeking a motivated and results-driven CRM to join our team. You will be responsible for making outbound calls to potential and existing customers to generate leads, promote our products/services, and meet sales targets. The ideal candidate will be an excellent communicator with a persuasive, energetic, and resilient nature.

Key Responsibilities

  • Outbound Calling: Proactively call potential customers from provided lists or leads.
  • Lead Generation: Identify and qualify new sales opportunities by understanding customer needs.
  • Product Pitching: Clearly and persuasively explain our products/services, their features, and their benefits.
  • Customer Follow-up: Follow up on previous customer interactions and build a sales pipeline.
  • Objection Handling: Address customer questions and concerns effectively, overcoming objections to close sales.
  • Database Management: Accurately record all call details, customer information, and call outcomes in the CRM (Customer Relationship Management) system.
  • Script Adherence: Follow communication scripts and guidelines while also adapting your pitch to the customer's responses.

Qualifications & Skills

  • Experience: Proven experience as a Telecaller, Telesales Representative, or in a similar sales/customer service role.
  • Communication: Excellent verbal communication and interpersonal skills. Must be fluent in English and Hindi.
  • Persuasion: Strong persuasion and negotiation skills.
  • Resilience: The ability to handle rejection and remain positive and professional.
  • Tech-Savvy: Proficient in using computers and familiar with CRM software and telephone systems.
  • Goal-Oriented: Self-motivated with a strong desire to meet and exceed targets.
  • Education: High school diploma required; a Bachelor's degree is a plus.

Language:

  • English (Required)
  • Hindi

Job Type: Full-time

Pay: ₹15, ₹30,000.00 per month

Work Location: In person

Job Type: Full-time

Pay: ₹15, ₹35,000.00 per month

Benefits:

  • Paid sick time

Work Location: In person



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