Market Quality Executive

Job Title:
Market Quality Executive

Job Type:
Permanent, Full-time

Function:
Quality Assurance / Consumer Experience

Business:
Godrej Consumer Products Limited (GCPL)

Location:
Mumbai HO, India

About Godrej Industries Group (GIG)

At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries.

About Godrej Consumer Products Limited (GCPL)

Godrej Consumer Products is a leading emerging markets company. As part of the over 125- year young Godrej Group, we are fortunate to have a proud legacy built on the strong values of trust, integrity and respect for others. At the same time, we are growing fast and have exciting, ambitious aspirations.

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About the role

The Market Quality Executive is responsible for monitoring and improving product quality in the market by analyzing consumer feedback, managing quality complaints, and ensuring compliance with internal and regulatory standards. This role acts as a bridge between manufacturing, supply chain, and customer-facing teams to uphold brand reputation and drive continuous improvement in product quality across the FMCG portfolio.

Job Responsibilities:

Market Surveillance & Quality Monitoring

• Monitor product quality in the market through retail audits, consumer feedback, and field reports.
• Conduct regular market visits to assess product condition, packaging integrity, and shelf-life performance.
• Identify trends and potential risks in market quality and escalate issues proactively.

Consumer Complaint Management

• Investigate consumer complaints and coordinate with manufacturing and supply chain teams for root cause analysis.
• Ensure timely closure of complaints with effective corrective and preventive actions (CAPA).
• Maintain complaint database and generate insights for quality improvement.

Cross-Functional Collaboration

• Work closely with Customer Service, Sales, and Regulatory teams to address market quality concerns.
• Support product recalls or withdrawals, if required, in coordination with relevant stakeholders.
• Provide feedback to R&D and manufacturing teams for product and process enhancements.

Documentation & Reporting

• Maintain accurate records of market quality incidents, investigations, and resolutions.
• Prepare monthly reports on market quality performance, complaint trends, and improvement actions.
• Support internal and external audits with relevant market quality documentation.

Who are we looking for?

Qualification & Requirement

Education:

• Bachelor's degree in Chemical engineering or Masters in Food Technology, Chemistry, Microbiology, or related field.

Experience:

• 5-10 years of experience in quality assurance or consumer complaint handling in FMCG or food industry.
• Knowledge of GMP, HACCP, ISO standards, and regulatory requirements (e.g., FSSAI).
• Strong analytical and problem-solving skills.
• Proficient in MS Office and quality management systems.

Skills:

• Experience in field quality or market surveillance roles.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Familiarity with consumer complaint platforms and CRM tools.

What's in it for you?

Be an equal parent

Childcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners

• 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
• 2 months paid leave for secondary caregivers
• Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel

Coverage for childbirth and fertility treatment

No place for discrimination at Godrej

Gender-neutral anti-harassment policy

Same sex partner benefits at par with married spouses

Coverage for gender reassignment surgery and hormone replacement therapy

Community partnerships and advocacy

Persons with Disability (PwD) care

We are selfish about your wellness

Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options

Elder care for those who might need to extend support to senior family members

Preventative healthcare support

Outpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.

Uncapped sick leave

Flexible work options, including remote working and part-time work

Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

Structured recognition platforms for individual, team and business-level achievements

Digital and offline instant recognition platforms.

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It's not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you, apply now

We look forward to meeting you