Store Manager

2 weeks ago

Bhubaneshwar, Odisha, India Reliance Retail Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Company Overview

Reliance Retail, India's largest and fastest-growing retailer, offers a diversified omni-channel presence through integrated store concepts, digital platforms, and new commerce initiatives. With over 15,000 stores across 7,000+ cities, we provide unmatched shopping experiences, superior quality products, and outstanding value to our 193 million loyal customers nationwide.

Job Overview

We are looking for a dynamic and experienced Store Manager to join our team at Reliance Retail. This full-time, mid-level position is based in Bhubaneswar, Koraput, Balasore, or Sambalpur. The ideal candidate will have 4 to 6 years of work experience overseeing retail operations and ensuring customer satisfaction.

Qualifications and Skills

  • Proficiency in using inventory management software and understanding its impact on store efficiency.
  • Strong experience with point of sale (POS) systems to ensure seamless customer transactions.
  • Proven ability to lead and inspire a team, fostering a positive and productive work environment.
  • Expertise in retail analytics tools to make informed decisions based on data-driven insights.
  • Ability to create comprehensive sales reports and track key performance metrics effectively.
  • Excellent analytical skills to evaluate operations and implement improvements strategically.
  • Interpersonal skills to manage customer relationships and resolve issues on the store floor.
  • Customer service excellence (Mandatory skill) to ensure each customer enjoys a remarkable shopping experience.
  • Merchandising strategy (Mandatory skill) to optimize product displays and drive sales effectively.

Roles and Responsibilities

  • Manage day-to-day store operations, ensuring all activities align with company standards and goals.
  • Lead, train, and motivate the store team to achieve set sales targets and deliver high-quality customer service.
  • Implement merchandising strategies, ensuring product displays are optimized to maximize customer engagement.
  • Monitor inventory levels, order stock as needed, and minimize waste to ensure adequate supply.
  • Analyze sales and customer data to identify trends and develop action plans to respond to market changes.
  • Ensure the store complies with health and safety regulations, maintaining a safe environment for staff and customers alike.
  • Resolve customer complaints and facilitate feedback to improve customer service practices continually.
  • Collaborate with senior management to develop strategies for business improvement and growth.

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