Senior Customer Support

11 hours ago


Bengaluru, Karnataka, India Electronic Cash and Payments Solutions Pte Ltd., Singapore. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Electronic Cash and Payments Solutions Pte Ltd. (Ecaps), through its subsidiary Equity Capital Advisors (India) Private Limited in Bangalore, India, is the world's leading open banking system. Ecaps offers world-class, customizable products to its customers with a focus on financial inclusion.

Role Description

This is a full-time on-site role for a Senior Customer Support representative. The Senior Customer Support representative will be responsible for handling customer inquiries, ensuring customer satisfaction, providing technical support, and troubleshooting issues. The role also requires maintaining detailed records of customer interactions, analyzing customer feedback, and contributing to continuous improvement of support processes. The position is located in Bengaluru.

Qualifications

  • Customer Support and Customer Satisfaction skills
  • Interpersonal Skills
  • Technical Support and Analytical Skills
  • Excellent verbal and written communication skills
  • Ability to work on-site in Bengaluru
  • Experience in the financial or banking sector is a plus
  • Bachelor's degree in a relevant field is preferred


  • Bengaluru, Karnataka, India Incorta Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Incorta is a next-generation data analytics and business intelligence platform that excels at rapidly delivering business value from transactional data, this is the first real breakthrough in data analytics in 20 years. We provide an integrated end-to-end data experience, from data acquisition and enrichment to visualizing and sharing results. Our platform...


  • Bengaluru, Karnataka, India Adeptuz Management Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Role:We are seeking skilled Senior Customer Support professional who can manage both inbound and outbound customer interactions, providing exceptional service, resolving queries, upsell services and ensuring customer satisfaction. 01) Interact with customers on telephone either for inbound or outbound process.02) Provide accurate information and resolve...


  • Bengaluru, Karnataka, India Cuculus Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Shape the utilities market of the future with usThe Senior Customer Support Lead is responsible for the direct recording of faults or error patterns reported by the customer via the existing ticket system, by telephone or by e-mail. He independently addresses faults that he can rectify himself, documents the rectification of the fault and forwards the...

  • Lead UIUX Designer

    7 days ago


    Bengaluru, Karnataka, India Customer Capital Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Lead / Senior UI/UX DesignerAbout UsAt Customer Capital, we've built Staccs — captive commerce platforms that power loyalty-driven marketplaces for global banks, airlines, and brands. From travel and e-commerce to gift vouchers and financing, we help our clients turn their digital real estate into engagement engines.What You'll Do• Design end-to-end B2C...


  • Bengaluru, Karnataka, India Zyoin Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role - Director Customer SupportExperience - 15+ YearsLocation - BangaloreIndustry - Fintech, Financial Services PreferredKey Requirements:Looking for a Director – Customer Support with strong focus on strategic leadership and transformation.Must have hands-on experience in leading large-scale operations, managing teams of 100+ employees.Proven ability to...


  • Bengaluru, Karnataka, India JazzHR Support Hiring Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Employ is looking for a Technical Support Specialist to join our team in our Bangalore office. This person will provide technical guidance and support to our business and customers.    The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to...


  • Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Team Leader BPO Domestic OperationsJob Summary:We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule...


  • Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionAl Fahad Enterprises is a diversified business entity engaged in multiple industries, including Tours & Travels and Organic Products. The company is dedicated to delivering high-quality services and products to meet the needs of its clients. Committed to excellence, Al Fahad Enterprises continuously strives to grow and expand its service...


  • Bengaluru, Karnataka, India Akya Retail Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary:We are seeking a highly motivated and customer-centric Customer Support Specialist withproven experience in the ecommerce industry. The ideal candidate will be responsible forproviding exceptional support to our customers across various channels, resolving inquiriesefficiently, and ensuring a positive customer experience. You will be a vital link...


  • Bengaluru, Karnataka, India 24 7 ai Full time ₹ 2,64,000 - ₹ 2,80,000 per year

    Greetings From Bangalore - MarathahalliWe Are Hiring For International Voice Process - BPONote: Mention my name HR Pranaw - ARC136 on top of your resumeRecruiter Name - HR PranawCall\whatsapp Job Description As a Voice process executive you need to resolve the query of the customer. Queries are related to product support, service support and sales.Nature of...