Senior Customer Support

2 days ago


Bengaluru, Karnataka, India Electronic Cash and Payments Solutions Pte Ltd., Singapore. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Electronic Cash and Payments Solutions Pte Ltd. (Ecaps), through its subsidiary Equity Capital Advisors (India) Private Limited in Bangalore, India, is the world's leading open banking system. Ecaps offers world-class, customizable products to its customers with a focus on financial inclusion.

Role Description

This is a full-time on-site role for a Senior Customer Support representative. The Senior Customer Support representative will be responsible for handling customer inquiries, ensuring customer satisfaction, providing technical support, and troubleshooting issues. The role also requires maintaining detailed records of customer interactions, analyzing customer feedback, and contributing to continuous improvement of support processes. The position is located in Bengaluru.

Qualifications

  • Customer Support and Customer Satisfaction skills
  • Interpersonal Skills
  • Technical Support and Analytical Skills
  • Excellent verbal and written communication skills
  • Ability to work on-site in Bengaluru
  • Experience in the financial or banking sector is a plus
  • Bachelor's degree in a relevant field is preferred


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