Customer Support Executive

3 days ago

Mumbai, Maharashtra, India SummitNext Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role Overview: You will be responsible for providing support and resolving issues to ensure excellent service is delivered to existing clients through various forms of communication. This includes answering technical support questions, handling requests, and upholding a positive company image. After the probation period, relocation to Malaysia will be required. Key Responsibilities: - Escalating issues to specialists via Salesforce or Jira - Updating clients on request statuses - Verifying documents from specific regions on an hourly basis - Preparing reports with accuracy - Attending company seminars to understand business functions - Achieving quarterly KPI targets - Completing other assigned tasks Qualifications Required: - Good communication skills in English and your native language - Client-facing abilities - Troubleshooting skills - Ability to multitask - Bachelor's degree in business administration or a related field - Self-motivation and reliability Additional Company Details: In return, the company offers competitive compensation, extensive learning opportunities including professional training and certifications, health and life insurance for employees and their families, generous time off benefits, sports club memberships allowance, holiday flight tickets and accommodation coverage, meal and transportation allowance, education allowance for children, and engaging team-building experiences. (Note: The application process will involve an interview with the Talent Acquisition team, an English test, a written assessment, an interview with the trainer, and a final interview.),

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