Centre Care Executive

4 days ago

Delhi, Delhi, India Children First Mental Health Institute Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description: Centre Care ExecutiveAbout Children FirstChildren First is a Child and Adolescent Mental Health Service across Delhi and Gurgaon. We have been providing ethical, effective, and holistic solutions for children and adolescents until the age of 25 years for over 15 years.

About the RoleThis role is part of our Care Team and caters to client queries and requests received at the centre. As the care manager for our centres in Delhi and Gurgaon, the role will require one to attend to clients and manage the day-to-day operations of the centre. Both these aspects of care would be the purview of this role.

This is a full-time in-office role based in Safdarjung from Monday to Saturday. Shift time: Roster between 9:30 am - 7:30 pmResponsibilitiesCentre Care and OperationsEnsure a warm and welcoming space for clients and families. Managing the atmosphere of the waiting spaces to ensure a child friendly space

Book new client sessions based on clinician availability and escalate when slots are not available.Managing office supplies, facility bills and ensure decorum and hygiene at the centre

Assisting in ensuring center safety and basic requirements of the clients are answered

Communicate any client needs or concerns to the appropriate staff members

Manage new client queries on across calls, front desk, walk-ins

Provide information to clients about services, scheduling appointments, and give facility tours whenever required

Process payments, manage billing inquiries post sessions from clients and provide invoices to the clients

Serve as a liaison between clients, families, and the clinical team

Support clinicians with print outs, documentation, prescription printing, etc.Assist with client registration and documentation

Assisting clients with arranging follow ups right after a session is complete.QualificationsBachelor's degree in any field. Desirable qualification in health2-3 years of experience in front desk management, clinic manager role, etc. Skills and QualitiesExcellent communication and interpersonal skills with fluency in both English and Hindi.Patience and empathy when dealing with client queries on calls or in-person

Excellent organisational skills, with the ability to use Excel and scheduling software.Empathy and patience when working with children and families.Awareness and willingness to work in the Mental Health space.Ability to work collaboratively in a multidisciplinary team environment.Proficiency in using electronic health records and other administrative software.Job Type: Full-time

Work Location: In person

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