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Customer Care Executive

2 weeks ago

Delhi, Delhi, India Waldent Full time ₹ 2,50,000 - ₹ 4,50,000 per year

Job Title:
Customer Care Representative

Department:
Customer Support

Company:
Waldent (Vasa Denticity Pvt. Ltd.)

Job Overview:

We are seeking a
highly motivated and customer-focused Customer Care Representative
to join our dynamic team at
Waldent [Vasa Denticity Pvt. Ltd.]
. As a key member of our customer support department, you will play a vital role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering exceptional service across multiple channels.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat, ensuring a positive and efficient experience.
  • Assist customers with product-related queries, order status, returns, and exchanges.
  • Troubleshoot and resolve customer complaints while maintaining a high level of professionalism.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Provide clear and concise information regarding company policies, procedures, and products.
  • Follow up with customers to ensure concerns are addressed and needs are met.
  • Contribute to the continuous improvement of customer service processes and policies.

Must-Have Qualifications:

  • Proven experience in a customer service or domestic call centre role.
  • Strong communication skills (both written and verbal).
  • Ability to remain calm and professional under pressure.
  • Excellent problem-solving and multitasking abilities.
  • Proficiency in MS Office and familiarity with customer service software/CRM tools.
  • Positive attitude, team-oriented mindset, and willingness to assist customers.
  • Prior experience in a Customer Care team will be an added advantage.
  • Consistent attendance and reliability are essential.