Team Leader- International Voice Program

1 week ago

Navi Mumbai, Maharashtra, India Fusion CX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Team Leader

Job Summary: The Team Leader is responsible for managing and guiding a team of customer service associates to ensure high-quality performance, adherence to company policies, and achievement of service level goals. This role requires strong leadership, analytical, and communication skills to drive team success and maintain customer satisfaction.

Key Responsibilities:


• Supervise and evaluate customer service staff, providing daily feedback and performance coaching.


• Monitor and assess agent calls to ensure service quality, compliance, and continuous improvement.


• Provide on-the-job support and assist team members as needed.


• Drive team performance to meet and exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).


• Conduct training sessions to develop staff skills in customer service, communication, and company processes.


• Ensure all agents understand and comply with call center objectives, policies, and performance standards.


• Prepare performance reports and analyze operational data to support management in setting goals and strategies.


• Collaborate with other team leaders and management to promote best practices and enhance overall customer satisfaction.


• Conduct regular (quarterly) performance reviews and provide constructive feedback.
• Contribute to the companys growth by building a motivated and high-performing team. Qualifications & Requirements:


• Education: Bachelor's/College Degree preferred; a major in Management or related field is a plus.


• Experience: At least 2 years of experience in a supervisory role within Customer Service or Sales.


• Technical Skills: Proficient in Microsoft Excel, PowerPoint, and Outlook; familiarity with Avaya systems preferred.
• Communication: Excellent verbal and written English communication skills.
• Leadership

: Strong interpersonal and people management skills with the ability to coach and motivate.
• Composure:

Able to stay calm and professional under pressure, especially during high-volume periods.
• Reporting: Capable of preparing and presenting weekly and monthly performance reports to management.


• Additional Advantage: Knowledge of background checks, pre-employment screening, or HR processes is an asset.
• Work Setup: Must be willing to work on-site.

  • Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring Team Leader for ICICI Lombard contact center @ Vashi Office**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**Designation: - Senior Team LeaderRole: - Handling Customer Service TeamShift Timing: - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift)Week-Off: - 2 Rotational Week-offAge Criteria: - 25 TO 37Roles...

  • Team leader voice process

    6 days ago

    Mumbai, Maharashtra, India Zigsaw Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Description Position: Team Leader Voice Process Location: Mumbai The Role: As a Team Leader for the Voice Process in an international calling environment, you will be responsible for leading and managing a team of customer service representatives. Your role will involve overseeing the day-to-day operations, ensuring service quality, and achieving...

  • Team Leader

    5 days ago

    Navi Mumbai, Maharashtra, India HY Fly Consultancy Full time ₹ 4,80,000 per year

    Team Leader-VoiceProcess-2 Inbound 2 OutboundPayroll-Mutual Fund COJob Location-TBelapurSalary-4.8 Lakhs+IncEXP-Graduate with min 1 yrs team handling exp Into Voice Process only apply(on papers TL)Call Hruitka Required Candidate profileMonitoring and managing KPIs such as Service level, Occupancy, Shrinkage, AHT for productivity of team members.Manage...

  • Senior Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Hiring Senior Team Leader for ICICI Lombard contact center @ Vashi Office**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**Designation: - Senior Team LeaderRole: - Handling Customer Service TeamShift Timing: - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift)Week-Off: - 2 Rotational Week-offAge Criteria: - 25 TO...

  • Team Leader International BPO

    2 weeks ago

    Mumbai, Maharashtra, India Narith business services private limited Full time ₹ 4,80,000 - ₹ 6,60,000 per year

    Location: Thane Wagle EstateSalary: 40k to 55kUrgent Hiring for Team or international BPO Customer service US ProcessMust have a knowledge of Shrinkage and AttritionMust have experience in International BPO as a Team Leader in customer service US/UK/AUSTRALIA processMinimum 3 Years of experience Required as team leader on PaperMust have excellent...

  • Team lead Operations International

    5 days ago

    Navi Mumbai, Maharashtra, India Aseup Consultancy Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Team Leader–International process Voice Process (Good communication skill)Domain –Inbound Customer ServicesExperiences : Over all 5 years of experiences and 2+ years of International TL BPO on paper it mandatoryVoice Team handling, team Management

  • Team Leader Inside Sales

    1 week ago

    Navi Mumbai, Maharashtra, India iMetrix Solutions Full time ₹ 28,000 - ₹ 36,000 per year

    Position: Team Leader Direct Sales (Voice) Operations: Direct Sales (Inbound & Outbound) Client Geography: US Work Shift: 8:30PM to 5:30AM/9:30PM to 6:30AM Work Location: Ghansoli, Navi Mumbai Role Type: Full Time Permanent Position Reports to: Assistant Manager Operations Salary Rage: 28k to 36k Bonuses: Performance based incentives/commissions Roles...

  • Team Leader

    2 weeks ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Requirements: Prior experience working as a Team Leader in any International Technical Sales Process Strong understanding of BPO operations and key operational metrics Excellent communication and interpersonal skills Proven sales experience (must-have) Technical domain knowledge (preferred) Ready to join within 30 days

  • Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India Selections HR Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking an experiencedTeam Leaderto manage a team of healthcare process associates supporting our US healthcare clients. The ideal candidate will have a strong background inRCM (Revenue Cycle Management),medical billing,claims processing, orprovider/payer operations, with proven ability to lead, motivate, and manage performance in a...

  • International Voice Process/Bhayandar

    6 days ago

    Mumbai, Maharashtra, India Apex 1 team Full time ₹ 1,60,000 - ₹ 3,00,000 per year

    Subject: Walk-in Interview | Customer Support Representative - Teleperformance Thank you for applying for the Customer Support Representative – BPO role with Teleperformance. Locations: Mumbai (Malad / Thane and Bhayandar) Salary:Freshers: ₹16,000 + Incentives + BonusExperienced: ₹24,000 + Incentives + BonusBoth ways Cab facility for Night Shift/UK...