Manager Operations

Dear All,

We are presently looking for Manager - Operations, Food Safety Services for Mumbai location.

EXPERIENCE :- Min 7-8 years out of which min 4 years in Food sector

QUALIFICATION :- Graduate (preferably in Food Microbiology, Food Technology, etc.) with updated knowledge on food safety schemes and related regulations.

Lead Auditor for ISO 9001/ISO 22000 and FSSC 22000/BRCGS/FAMIQS

JOB RESPONSIBILITY :-

• Assigning duties and responsibilities to all Auditors and managing all day to day operations of planning, inspections, report reviews and ensure customer satisfaction and support for collections.
• Ensure resource sufficiency for the various Food schemes. Coordinate with respective branches for effective operational management & support, including manpower and other resource requirements, as applicable.
• Ensure audits are properly assigned and carried out as per plan.
• Verify and help in correct planning and ensure smooth operations, including appropriate update of information in Excellence / SAP.
• Take inputs from technical team on checklist and other technical related issues, especially for second party audits.
• Smooth planning of all India 2nd and 3rd party audits in each branch.
• Ensure relevant SOPs are prepared and available for all new 2P schemes. SOP to include both techo-commercial as well as operational aspects.
• Monitor auditors and ensuring the work execution as per timeline.
• Provide statistical data to clients as per their requirements, where applicable.
• Ensure invoicing and collections are done as per the target.
• Ensure any complaint on operational issues are addressed within defined time frame.
• Identify and monitor qualification process new Auditors.
• Interact closely with scheme owners / service providers (e.g FSSC, BRCGS, FAMI-QS, FSSAI, etc) and update on regulations.
• Support for technical reviews of the 2P schemes as well as facilitate the certificate issuance process for the IT-related management systems.
• Co-ordinate with TN Cert, Germany for ensuring smooth & timely completion of the veto process for the schemes where TUV India is not a critical location.
• Support for ATEA & Veto approval for the relevant schemes
• Conduct regular meetings with the identified Key Accounts and identify the new Business opportunities.
• Organise regular meeting/trainings (EoE/Product knowledge) along with the subject Expert.
• Participate in the Accreditation/TN Cert audit as product expert
• Generate Monthly MIS- covering Highlights and Setbacks.
• Improve cash flow and maintain DSO as per requirement, liaison with collections team of each branch
• Visit key clients and also develop new clients and expand business with existing clients.
• Ensure no loss in accreditations for any schemes. Ensure building up of newer accreditations based on strategy and need.
• Monitor, Track, Manage & Improve/Sustain on the Food scheme KPIs

ATTRIBUTES

• Ensuring that services are provided in a way that meets the specified goals of the company with respect to process efficiency, quality and effective operations.
• Good understanding of basic financial aspects related to DSO, Collections, Invoicing performance monitoring.
• Good Exposure to QA aspects
• Positive thinker and Troubleshooter
• Experience in team management, incl. optimisation of shared resources
• Team Player with good man-management skills
• Good presentation, interpersonal, leadership & communication skills
• Hands-on Operational Management processes
• Hands-on knowledge of MS-Office
• Excellent data analytical skill

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