Operations Manager

7 days ago

Mumbai, Maharashtra, India Harshad Trading Co Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities


• Operational Leadership: Plan, monitor, and manage daily operations to ensure efficiency, costeffectiveness, and alignment with company objectives.

  • Process Improvement: Identify gaps and implement best practices, automation, and continuous improvement initiatives to enhance productivity and service delivery.
    • Team Management: Lead, mentor, and motivate operational teams to achieve performance KPIs and ensure accountability.
    • Resource Planning: Oversee allocation of resources (manpower, inventory, systems, and infrastructure) to support business growth.


• Compliance & Governance: Ensure adherence to legal, regulatory, and internal policy standards across operations.

  • Cross-functional Coordination: Collaborate with departments such as Purchase, Inventory, Service, HR, IT, and Finance for seamless workflow and issue resolution.


• Performance Monitoring: Develop and track operational metrics, dashboards, and reports for senior management.

  • Risk & Crisis Management: Anticipate risks, develop contingency plans, and manage operational challenges proactively.
  • Customer Experience: Drive initiatives to improve service quality, turnaround times, and overall customer satisfaction. General Operations & Governance
  • Develop and monitor operational KPIs, dashboards, and MIS reports for management review.
  • Ensure compliance with internal controls, risk management, and regulatory standards.
  • Drive continuous improvement, process standardization, and cost efficiency.


• Act as a bridge between senior management and operational teams to ensure smooth execution.

Preferred candidate profile:

Strong leadership and people management skills across multi-functional teams.


• Proven experience in procurement, inventory, service delivery, HR operations, and ERP systems.
• Excellent problem-solving, negotiation, and decision-making ability.


• Working knowledge of Zoho ERP (or similar platforms) is highly desirable.


• Strong communication and stakeholder management skills.

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