Operations Manager

2 weeks ago

Mumbai, Maharashtra, India The Hive Hostels Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Colstay Limited (The Hive Hostels)
is looking for an experienced
Operations Manager
to join our growing team in the hospitality/hostel sector.

Role: Operations Manager

Location: Mumbai

Experience Required: 10+ years in hospitality/hostel/PG/real estate operations

Salary Range: ₹12–13 LPA

Company Description

The Hive Hostels offers a premium living experience that supports the ambitions and enhances the experiences of students and professionals. Inspired by the founders' own experiences, The Hive Hostels fills a gap in the market by providing luxury, comfort, and connectivity. Aurus, our new vertical, delivers luxury student residences designed to meet the unique needs of students and young professionals. Our accommodations include premium shared-living spaces, high-speed internet, modern recreational facilities, and a dynamic community.

Role Description

This full-time Operations Manager role, based on-site in Mumbai, involves overseeing the daily operations of The Hive Hostels. Responsibilities include managing staff, ensuring high standards of service, coordinating with vendors, and maintaining the quality of amenities and services. The Operations Manager will also handle budgeting, inventory management, and customer relations to ensure a seamless living experience for residents.

Qualifications

  • Experience in operations management, staff supervision, and vendor coordination
  • Skills in budgeting, inventory management, and financial oversight
  • Customer relations and excellent communication skills
  • Ability to maintain high standards of service and quality
  • Strong organizational and multitasking abilities
  • Bachelor's degree in Business Administration, Hospitality Management, or related field

Key Responsibilities:

  • Oversee day-to-day hostel operations across multiple properties
  • Ensure compliance with company policies, SOPs, and guest experience standards
  • Manage Property Managers and ground staff with strong leadership
  • Monitor occupancy, revenue, and cost efficiency
  • Drive guest satisfaction, safety, and service excellence
  • Coordinate with finance, HR, and management teams for smooth operations

What We're Looking For:

Strong leadership and team management skills

Prior experience in hostel/hospitality/real estate operations

Problem-solving mindset with guest-first approach

Ability to manage multiple properties and teams effectively

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