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Operations Manager

2 weeks ago

Mumbai, Maharashtra, India The Whispering Woods Resort Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Posting – Operations Manager

Position:
Operations Manager

Location:
Whispering Woods Resort, Off Mumbai–Nasik Highway

Department:
Operations & Guest Services

Reports To:
General Manager / Management

Work Mode:
On-Site – The candidate will be required to stay at the property.
Food and accommodation will be provided.

⸻

Role Overview

Whispering Woods Resort is seeking a
highly responsible, hands-on, and proactive Operations Manager
to oversee the day-to-day functioning of our boutique property. This leadership role requires strong operational expertise, attention to detail, and the ability to seamlessly coordinate across multiple departments, including
rooms, restaurant, housekeeping, front office, and guest services
.

The Operations Manager will be accountable for ensuring high service standards, maintaining compliance with hygiene and safety regulations, and creating memorable guest experiences. The ideal candidate will be detail-oriented, solutions-driven, and experienced in handling
end-to-end resort operations
.

⸻

Key Responsibilities

Resort Operations Management


• Supervise and direct daily operations across
rooms, restaurant, housekeeping, front office, and guest services
.


• Ensure smooth inter-departmental coordination to deliver
consistent and seamless guest experiences
.


• Monitor staff performance, daily workflows, and adherence to operational SOPs.


• Maintain compliance with hygiene, safety, and quality benchmarks.

Guest Experience & Service Excellence


• Act as the
primary escalation point
for guest concerns and service issues.


• Guarantee guest satisfaction by providing
personalized service and swift issue resolution
.


• Regularly analyze guest feedback, identify improvement areas, and implement corrective actions.


• Drive initiatives that enhance overall guest delight and loyalty.

Team Leadership & Coordination


• Lead, guide, and inspire staff across multiple departments, fostering a culture of accountability and service excellence.


• Conduct regular
briefings and department alignment meetings
to synchronize daily operations.


• Provide hands-on training, coaching, and mentorship to ensure service consistency.


• Evaluate team performance and implement improvement plans as needed.

Property & Resource Management


• Oversee the upkeep, cleanliness, and maintenance of all resort facilities and amenities.


• Manage inventory levels, resource allocation, and vendor coordination.


• Ensure cost efficiency without compromising on quality or guest experience.


• Maintain service readiness across the property at all times.

Strategic & Daily Operations


• Collaborate with management to
design and implement operational strategies, policies, and SOPs
.


• Conduct daily operational checks, audits, and inspections, submitting timely reports to the General Manager.


• Introduce and apply
best practices for operational efficiency
, profitability, and service enhancement.


• Actively contribute to long-term planning, positioning Whispering Woods as a preferred resort destination.

⸻

Requirements


• Proven experience in
resort or hospitality operations management
.


• Strong leadership and team management abilities.


• Excellent communication skills in
English, Hindi, and Marathi
.


• Ability to multitask, prioritize, and resolve operational challenges effectively.


• Hands-on, proactive approach with a strong sense of accountability.


• Flexibility to work weekends, holidays, and dynamic hospitality schedules.

⸻

What We Offer


•
Food and accommodation
provided at the property.


• A dynamic role covering
end-to-end resort operations
.


•
2 offs per month
to balance work commitments.


• Professional growth opportunities in
hospitality leadership and management
.


• A collaborative, supportive, and professional work environment.

⸻

Why Join Whispering Woods Resort?

At Whispering Woods, we believe hospitality is about more than just service — it's about creating
lasting experiences
. As Operations Manager, you will:


• Lead a team across multiple operational areas.


• Shape the guest journey from arrival to departure.


• Contribute directly to the growth and reputation of a boutique resort brand.


• Build your career in an environment that values
innovation, accountability, and excellence
.

This is a unique opportunity to combine leadership, operations expertise, and guest experience management in a role that offers both
challenge and fulfillment
.