Technical Support Specialist

4 days ago

Mogappair Chennai Tamil Nadu, India Qikberry Technology Pvt Ltd Full time ₹ 2,50,000 - ₹ 3,00,000 per year

Job Title: Technical Support Executive

Location: Chennai

Experience: 1-3 Years

Industry: Software development

Job Type: Full-Time

About Us:

Qikberry Technologies Private Limited is a fast-growing software development industry specializing in Revolutionizing Digital Communication. Qikberry AI is a leading solutions provider for business communications, specializing in SMS, WhatsApp, and voice services. With over a decade of experience and partnerships with top companies like Flipkart, Amazon, and Yes Bank, we are the sole SMS aggregator headquartered in Chennai. Handling over 100Cr messages, we are committed to delivering reliable and efficient communication solutions.

Role Description

This is a full-time on-site role for a Technical Support Executive at Qikberry AI in Chennai. The Technical Support Executive will be responsible for providing analytical and technical support, troubleshooting customer issues, and delivering excellent customer service to ensure smooth operations of our communication services. We are looking for a skilled and motivated technical support Executive to join our dynamic team. If you have a passion for technology and problem-solving with a proven track record, we would love to hear from you.

Key Responsibilities:

-Provide technical support to clients using SMS and WhatsApp solutions via phone, email, or chat.

-Troubleshoot and resolve issues related to messaging delivery, platform integration, and account management.

-Guide clients in configuring and optimising their SMS and WhatsApp messaging solutions.

-Document support interactions and resolutions in the company's ticketing system.

-Collaborate with the development team to address complex technical problems and suggest platform improvements.

-Create and maintain user guides, FAQs, and support documentation for SMS and WhatsApp solutions.

-Stay informed about the latest trends and updates in SMS and WhatsApp technologies.

  • Identify opportunities for process improvements and optimization.

  • Ensure timely resolution of technical issues while maintaining high customer satisfaction.

  • Stay updated with the latest technologies and industry trends.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.

  • 1 to 3 years of experience in a Customer Support and Technical Support role.

  • Proficiency in API's and postman software and knowledge in HTML.

  • Strong problem-solving and analytical skills.

  • Excellent communication and interpersonal skills. (Hindi Must)

  • Ability to work independently and as part of a team.

  • Experience with troubleshooting and resolving technical issues efficiently.

Why Join Us?

  • Competitive salary and benefits package.

  • Opportunity to work with cutting-edge technologies.

  • Friendly and supportive team environment.

  • Opportunities for professional growth and development.

How to Apply:

Interested candidates can send their updated resume with "Technical Support Executive" to

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Provident Fund

Experience:

  • Technical support: 1 year (Required)
  • APIs: 1 year (Required)

Language:

  • Hindi (Required)

Work Location: In person

  • Technical Support Specialist_Chennai

    4 days ago

    Mogappair, Chennai, Tamil Nadu, India Qikberry Technology Pvt Ltd Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Job Title: Technical Support ExecutiveLocation: ChennaiExperience: 1-3 YearsIndustry: Software developmentJob Type: Full-TimeAbout Us:Qikberry Technologies Private Limited is a fast-growing software development industry specializing in Revolutionizing Digital Communication. Qikberry AI is a leading solutions provider for business communications, specializing...

  • Technical Support Specialist

    3 weeks ago

    Chennai, India Twixor Full time

    Company Overview Twixor is a cutting-edge leader in enabling business transactions over messaging channels, fundamentally transforming customer engagements. Headquartered in Singapore, with offices across India, Twixor specializes in intelligent business process automation for industries like banking, insurance, retail, and more. Serving a global client...

  • Technical Support Specialist

    3 weeks ago

    Chennai, India Twixor Full time

    Company Overview Twixor is a cutting-edge leader in enabling business transactions over messaging channels, fundamentally transforming customer engagements. Headquartered in Singapore, with offices across India, Twixor specializes in intelligent business process automation for industries like banking, insurance, retail, and more. Serving a global client...

  • Technical Support Specialist

    2 days ago

    Chennai, Tamil Nadu, India Twixor Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewTwixor is a cutting-edge leader in enabling business transactions over messaging channels, fundamentally transforming customer engagements. Headquartered in Singapore, with offices across India, Twixor specializes in intelligent business process automation for industries like banking, insurance, retail, and more. Serving a global client base,...

  • Technical Support Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India Gen Digital Full time

    Who Are We We re more than just a company we re a global leader in digital safety With a strong commitment to ensuring that everyone can navigate the digital world securely we unite the best minds and cutting-edge technology through our family of brands Norton Avast LifeLock Avira AVG ReputationDefender and CCleaner Together we protect over 500...

  • Associate Technical Specialist(L2)_Chennai

    4 days ago

    Mogappair, Chennai, Tamil Nadu, India Qikberry Technology Pvt Ltd Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Title: Technical Support (L2)Location: ChennaiExperience: 1-3 YearsIndustry: Software developmentJob Type: Full-TimeAbout Us:Qikberry Technologies Private Limited is a fast-growing software development industry specializing in Revolutionizing Digital Communication. Qikberry AI is a leading solutions provider for business communications, specializing in...

  • Urgent! Support Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India NielsenIQ Full time

    Support Specialist - Microsoft 365 - R24 0001732Enterprise IT - Chennai IndiaThe Support Specialist is responsible for providing technical support to users through the analysis and resolution of technical problems In this role support is for Microsoft 365 M365 applications including Exchange Online OneDrive Teams Sharepoint Yammer and the Power...

  • Technical Specialist

    2 days ago

    Chennai, Tamil Nadu, India Xorvynta Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role located in Chennai for a Technical Specialist. The Technical Specialist will be responsible for providing technical support, troubleshooting technical issues, and ensuring customer satisfaction through effective communication. Day-to-day tasks include diagnosing and resolving technical problems, offering...

  • Technical Support Engineer

    4 days ago

    Pallavaram, Chennai, Tamil Nadu, India GE Vernova Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description SummaryThis is Services Specialist - Technical Support who will be responsible for post sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution.Job DescriptionEssential...

  • Technical Process Specialist

    4 days ago

    Sriperumpudur, Chennai, Tamil Nadu, India GESTAMP AUTOMOTIVE CHENNAI PVT LTD Full time ₹ 66,700 - ₹ 20,40,647 per year

    A Technical Product Specialist provides expert technical assistance and support for a company's products, bridging the gap between the technical aspects of a product and its sales, marketing, and user experience.Key responsibilities include acting as a subject matter expert for sales teams, providing technical training and support to customers,...