Technical Support Specialist_Chennai

2 weeks ago

Mogappair Chennai Tamil Nadu, India Qikberry Technology Pvt Ltd Full time ₹ 20,000 - ₹ 25,000 per year

Job Title: Technical Support Executive

Location: Chennai

Experience: 1-3 Years

Industry: Software development

Job Type: Full-Time

About Us:

Qikberry Technologies Private Limited is a fast-growing software development industry specializing in Revolutionizing Digital Communication. Qikberry AI is a leading solutions provider for business communications, specializing in SMS, WhatsApp, and voice services. With over a decade of experience and partnerships with top companies like Flipkart, Amazon, and Yes Bank, we are the sole SMS aggregator headquartered in Chennai. Handling over 100Cr messages, we are committed to delivering reliable and efficient communication solutions.

Role Description

This is a full-time on-site role for a Technical Support Executive at Qikberry AI in Chennai. The Technical Support Executive will be responsible for providing analytical and technical support, troubleshooting customer issues, and delivering excellent customer service to ensure smooth operations of our communication services. We are looking for a skilled and motivated technical support Executive to join our dynamic team. If you have a passion for technology and problem-solving with a proven track record, we would love to hear from you.

Key Responsibilities:

-Provide technical support to clients using SMS and WhatsApp solutions via phone, email, or chat.

-Troubleshoot and resolve issues related to messaging delivery, platform integration, and account management.

-Guide clients in configuring and optimising their SMS and WhatsApp messaging solutions.

-Document support interactions and resolutions in the company's ticketing system.

-Collaborate with the development team to address complex technical problems and suggest platform improvements.

-Create and maintain user guides, FAQs, and support documentation for SMS and WhatsApp solutions.

-Stay informed about the latest trends and updates in SMS and WhatsApp technologies.

  • Identify opportunities for process improvements and optimization.

  • Ensure timely resolution of technical issues while maintaining high customer satisfaction.

  • Stay updated with the latest technologies and industry trends.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or related field.

  • 1 to 3 years of experience in a Customer Support and Technical Support role.

  • Proficiency in API's and postman software and knowledge in HTML.

  • Strong problem-solving and analytical skills.

  • Excellent communication and interpersonal skills. (Hindi Must)

  • Ability to work independently and as part of a team.

  • Experience with troubleshooting and resolving technical issues efficiently.

Why Join Us?

  • Competitive salary and benefits package.

  • Opportunity to work with cutting-edge technologies.

  • Friendly and supportive team environment.

  • Opportunities for professional growth and development.

How to Apply:

Interested candidates can send their updated resume with "Technical Support Executive" to

Job Type: Full-time

Pay: ₹20, ₹25,000.00 per month

Application Question(s):

  • How many years of experience do you have in Postman API's?

Experience:

  • Technical support: 1 year (Required)

Language:

  • Hindi (Required)

Work Location: In person

  • Technical Support Specialist

    2 weeks ago

    Mogappair, Chennai, Tamil Nadu, India Qikberry Technology Pvt Ltd Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Title: Technical Support ExecutiveLocation: ChennaiExperience: 1-3 YearsIndustry: Software developmentJob Type: Full-TimeAbout Us:Qikberry Technologies Private Limited is a fast-growing software development industry specializing in Revolutionizing Digital Communication. Qikberry AI is a leading solutions provider for business communications, specializing...

  • Technical Support Engineer

    1 day ago

    Chennai, Tamil Nadu, India KONE Full time

    1 KONEDid you know KONE moves two billion people every day As a global leader in the Elevator and Escalator industry we employ over 60 000 driven professionals in more than 60 countries worldwide joined together by a shared purpose to shape the future of cities In 2023 we had annual net sales of EUR 11 0 billion 2 About GSSGlobal Spares Supply GSS ...

  • Technical Sales Engineer

    2 days ago

    Mogappair, Chennai, Tamil Nadu, India LBV AUTOMATION Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    We are Looking for Technical Sales engineer . Have to Support our Customers in Technical FrontJob Type: Full-timePay: ₹25, ₹30,000.00 per monthBenefits:Health insuranceProvident FundWork Location: In person

  • Technical Support Manager

    3 days ago

    tamil nadu, India TivonaGlobal Technologies Full time

    We are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers.The Technical Support Manager will deliver technical leadership...

  • Associate Technical Specialist(L2)_Chennai

    2 weeks ago

    Mogappair, Chennai, Tamil Nadu, India Qikberry Technology Pvt Ltd Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Job Title: Technical Support (L2)Location: ChennaiExperience: 1-3 YearsIndustry: Software developmentJob Type: Full-TimeAbout Us:Qikberry Technologies Private Limited is a fast-growing software development industry specializing in Revolutionizing Digital Communication. Qikberry AI is a leading solutions provider for business communications, specializing in...

  • Technical Support Fresher- Chennai

    1 day ago

    Chennai, Tamil Nadu, India 2COMS Full time

    Desktop Support engineer Addressing user tickets for issues regarding hardware software and networking Assisting customers through installing applications and computer peripherals Providing technical support either by visiting on-site or through remote-access systems Providing IT networks and customer services to users inside and outside the...

  • Technical Support Engineer

    3 days ago

    tamil nadu, India Movate Full time

    Greetings from Movate technologies formerly known as CSS Corp!Technical Voice Support Role @Ambattur Movate Ambit IT ParkPlease find below Job Description for your reference JobTitle : Technical Voice Process.Work Location: Ambattur Chennai ( Ambit IT Park)Experience: Minimum 1 Year of Experience Into Technical Support.Education Qualification. Any bachelors...

  • Technical Support Executive

    1 week ago

    Nanganallur, Chennai, Tamil Nadu, India Milanity Innovations Private Limited Full time ₹ 15,000 - ₹ 2,00,000 per year

    Milanity is a pioneer in implementing personalised digital transformation solutions for Offices and Hotels. Powered by a hybrid platform we integrate IT devices and business management tools enabling seamless digital transformation experiences in a personalised manner.Technical Support ExecutiveExperience: Freshers/ExperienceEducation: Any Degree (preferable...

  • Technical Customer support Lead

    3 days ago

    tamil nadu, India Canvendor Full time

    #Urgent_Opening_for Canvendor#Hiring: Technical Customer Support Lead (5+Years Experience) | Chennai |Location: ChennaiExperience: 5+ YearsNotice period: Immediate to 1 WeekSkills Highlighted: Customer Support, Advance Excel, SQL, JQL, SLA#Key_Requirements:• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer...

  • Technical Support Engineer

    3 days ago

    tamil nadu, India Tata Consultancy Services Full time

    TCS Chennai Mega Walk In - Technical Support Executive!INTERVIEW DETAILS:Walk-In Date: Saturday, 13th Sep 2025Time: 10 AM to 12:30 PM (Entry Time)Location: Tata Consultancy Services, Address: 415/21-24, Kumaran Nagar, Sholinganallur, Old Mahabalipuram, Chennai -600 119Job Summary:Role : Technical Support ExecutiveExperience: 1 year to 4 yearsJob Location:...