Area Service In-Charge A

6 days ago

Navi Mumbai, Maharashtra, India Jio Full time ₹ 1,04,000 - ₹ 1,30,878 per year
  • Posted Date

12 Apr 2025
- Function/Business Area

Customer Service
- Location

Navi Mumbai
- Job Responsibilities

  1. Establish and maintain the upkeep of service centers
  2. Liaison with store manager and sales team for service operations
  3. Ensure customer satisfaction to avoid escalation of issues
  4. Motivate and manage team of service center and care center personnel
  5. Responsible and accountable for service deliverables
  6. Mentor and counsel engineers whenever necessary
  7. Control the flow of incoming calls for on-site support of services
  8. Manage costs/expenses of service and care center within given

    guidelines
  9. Ensure their is adequate amount of manpower to cater to all customer

    calls
  10. Providing necessary skills/training to the team members based on

    needs and gaps
  11. Ascertain care center personnel are working in sync to support walk

    in customers
  12. Encourage the team to enhance their performance levels by

    identifying gaps and needs
  13. Education Requirement

Diploma /B.E/ B.Tech (Preferred)
- Experience Requirement

6 - 10 years in After Sales Service
- Skills & Competencies

  1. Familiarity with the territory
  2. Knowledge of device repair operations
  3. Knowledge of product and market
  4. Team management skills
  5. Problem Solving skills
  6. Customer focus
  7. Understanding of business training requirements
  8. Location Map : Navi Mumbai

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