Operations Manager-Marketplace

16 hours ago


Adajan Surat Gujarat, India GEMGEM Full time ₹ 7,50,000 - ₹ 10,00,000 per year

About Us:

GEMGEM is a premium, AI-enabled online marketplace for pre-owned fine jewelry. We are transforming the way people buy and sell authenticated, high-value jewelry through a trusted and transparent platform. Backed by industry experts and run by a diverse global team, we're now hiring a reliable Operations Manager to support our growth from the frontlines.

Role Overview:

As our Operations Manager, you'll take full ownership of day-to-day marketplace operations. You'll manage end-to-end shipping, logistics, customer service, and cross-functional coordination with urgency, accountability, and clarity. This is a hands-on, execution-focused role—not a back-office admin position.

Key Responsibilities:

  • Shipping & Fulfillment
  • Coordinate domestic and international shipments via FedEx, ParcelPro, DHL, etc.
  • Secure competitive logistics and insurance rates.
  • Ensure timely pickup, authentication, and delivery of items.
  • Customer Service Oversight
  • Monitor and ensure prompt CS responses, including on weekends.
  • Supervise CS team outputs and implement SOPs/templates for speed and consistency.
  • Operational Execution
  • Follow through all operations-related ClickUp tasks to closure.
  • Proactively escalate issues and prevent delays or miscommunications.
  • Work with cross-functional teams (product, QA, CS, logistics) to streamline flows.
  • Process Ownership
  • Suggest improvements, plug gaps, and lead the execution of process enhancements.
  • Handle reporting, documentation, and basic vendor/account management (e.g., ParcelPro portals).

Requirements:

  • 3–6 years of experience in operations, fulfillment, or logistics (eCommerce or marketplace preferred).
  • Proven ability to take ownership and execute with minimal supervision.
  • Strong communication and coordination skills.
  • Experience using tools like ClickUp, Zoho Vault, or similar.
  • Fluent in English; Gujarati or Hindi a bonus.
  • Based in Surat and available for full-time on-site work.

What We Offer:

  • Competitive salary based on experience CTC (₹7.5–₹10 LPA)
  • Direct impact on a fast-scaling international marketplace
  • Transparent, no-nonsense startup culture with high expectations and high trust
  • Learning opportunities and exposure to global operations

Job Type: Full-time

Pay: ₹750, ₹1,000,000.00 per year

Benefits:

  • Provident Fund

Work Location: In person


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